topic Re: Landline in Talk

Landline

RobMar3 — Tue, 19 May 2026 19:37:24 GMT

I am able to make outgoing calls and can ring my landline from my sky mobile. No one else can ring my landline. Can anyone provide help please?

Re: Landline

Mark39 — Tue, 19 May 2026 19:55:53 GMT

@RobMar3 what's the background to this, please? Are you new to Sky Broadband/landline? If so, when was your Sky service activated?

Re: Landline

RobMar3 — Tue, 19 May 2026 20:10:04 GMT

No, not new to the service. I have been with sky for 26 years. Yesterday it was discovered that non sky customers couldn't ring through to my landline. I can ring out and I can ring from my monile (which is sky) but no one else can ring.

Re: Landline

Daniel0210 — Wed, 20 May 2026 03:48:58 GMT

@RobMar3 wrote:
Yesterday it was discovered that non sky customers couldn't ring through to my landline.

@RobMar3

How was this ascertained? As you can ring out have you reported it to Sky by dialling 150?

Re: Landline

Me134 — Wed, 20 May 2026 07:26:23 GMT

Have you changed the house phone recently? Activated any call blockers on the phone such as the BT Truecall service built in to some of their phones.

Re: Landline

RobMar3 — Wed, 20 May 2026 07:31:26 GMT

Family members are unable to get through to the landline. I can ring out and myself and my daughter can ring the landline from our sky mobiles.

Re: Landline

RobMar3 — Wed, 20 May 2026 07:35:25 GMT

Nothing has been changed recently. We have broadband, wifi, mobiles all with Sky. It only started happening yesterday

Re: Landline

RobMar3 — Wed, 20 May 2026 07:36:51 GMT

I have tried ringing 150 but becasue my husband is the named account holder and I don't have the telephone password. They won't speak to me. My usband is away and unable to be reached.

Re: Landline

Mark39 — Wed, 20 May 2026 08:41:43 GMT

@RobMar3 unfortunately, but not unreasonably, Sky have to be certain that the person they're speaking to is,authorised by the accountholder or is the accountholder himself. In the absence of the accountholder they can only rely on the telephone password to do so.

If you're able to contact your husband to ask him for the telephone pasword, assuming he has set one up, you could either call again or we can ask Sky's messaging team to contact you here so that you can report it via a private online chat. Without the telephone password your husband will have to report it himself, I'm afraid