topic Re: Phone not connecting in Talk

Phone not connecting

Avro — Sat, 02 May 2026 17:13:14 GMT

My elderly parents have had to have Sky 150 Fibre because their previous Now contract had ended. They have their landline phone plugged into the back of the router. But, they have a dial tone and when they dial and connect, a tone of no connection is heard. Things haven't gone smoothly with the whole business of switching to Sky. What is the answer?

Re: Phone not connecting

caesarome — Sat, 02 May 2026 18:49:19 GMT

@Avro

When did they have their broadband installation done ?

Re: Phone not connecting

Avro — Sun, 03 May 2026 16:43:16 GMT

It was on 18 April 2026

I have tried several different phones. There are no calls out or in. The voice light on the router is showing green. I have turned off and back on the Router. Nothing seems to work. The Puck is working for the TV services. It is just the telephone. They have the telephone service included, so it isnt a contract issue.

Re: Phone not connecting

caesarome — Sun, 03 May 2026 18:28:04 GMT

@Avro

Are you the account holder for their property ?

Re: Phone not connecting

Mark39 — Sun, 03 May 2026 19:00:55 GMT

@Avro can they try turning off both their Sky Hub and the ONT (the box on the wall) for 30 minutes?