topic Telephone number new customer in Talk

Telephone number new customer

Abz16 — Fri, 01 May 2026 06:30:42 GMT

I thought I had asked to keep our old telephone number, but I have been given a new number. Is it possible to speak any one at sky about retrieving my old telephone number. Unable to find a contact number to speak to Sky.

Re: Telephone number new customer

Daniel0210 — Fri, 01 May 2026 06:36:51 GMT

@Abz16

Dial 150 free from your Sky Talk landline when the lines reopen shortly. It may however be too late and your old number may no longer be available.

Re: Telephone number new customer

Mark39 — Fri, 01 May 2026 16:28:18 GMT

@Abz16 it's possible to retrieve your old number for up to 31 days after switching providing you asked for it to be kept. It means cancelling your broadband/phone service and setting it up again, so there will be a period when you have no service. Typically it takes Openreach around 10 days to cease and re-provision your line. Give Sky a call, if you want to investigate further.