topic Re: Sky voice in Talk

Sky voice

Jimmyr2026 — Tue, 28 Apr 2026 15:15:59 GMT

I recently upgraded my sky broadband to super fiber and I lost my landline. It had to be plugged into the port on the router. My phone didn't work and I was told the phone might be too old so I bought a new one but it still won't work. The voice light reminds off. I'm in Ireland and I have it plugged into the ROL port.

Re: Sky voice

Mark39 — Tue, 28 Apr 2026 15:19:51 GMT

@Jimmyr2026 how recently was your upgraded service activated?

Re: Sky voice

Jimmyr2026 — Tue, 28 Apr 2026 16:26:52 GMT

Hi, the upgrade was activated above 11 days ago.

Re: Sky voice

Mark39 — Tue, 28 Apr 2026 17:01:11 GMT

@Jimmyr2026 first try turning off your Hub at the plug for 10 minutes. I'm assuming you have Superfast Fibre which is provided via your copper phone cable not via a separate fibre optic cable.

Check whether or not the Voice LED is lit amber or green after the Hub has restarted. If the Voice LED is still off, try plugging your phone into the usual wall socket, rather than the Hub to see if it works there.

If nothing is successful, post back and let us know.

Re: Sky voice

Jimmyr2026 — Tue, 28 Apr 2026 20:08:00 GMT

Hi Mark39, I just tried that. It didn't work. There's no light are all at the voice, Amber or green.

Re: Sky voice

Mark39 — Wed, 29 Apr 2026 08:35:24 GMT

@Jimmyr2026 tried the wall socket as well?

Re: Sky voice

Jimmyr2026 — Wed, 29 Apr 2026 09:23:08 GMT

@Mark39@mark39, yes I tried that. A technician had already tried that and told me the only connection now was through the sky router.

Re: Sky voice

Mark39 — Wed, 29 Apr 2026 09:30:39 GMT

@Jimmyr2026 ok, thanks. And just for the full perspective, have you reported it to Sky already? If so, what did they say?

If you wish, we can ask Sky's messaging team to contact you here so that you can either seek an update or report it via a private online chat, depending,in where things are at.

Re: Sky voice

Jimmyr2026 — Wed, 29 Apr 2026 15:21:19 GMT

Yes I reported it to sky. I got no where with them. The last person I dealt with there, she spent 20 minutes determined to put the leads in the wrong ports and wouldn't be told differently so I just gave up on them. Thanks for all your help though.

Re: Sky voice

Mark39 — Wed, 29 Apr 2026 15:52:28 GMT

@Jimmyr2026 OK, I've alerted Sky and a Community adviser may be able to help you via private, online messaging later today. Look out for a blue/red chat 'bubble' towards the bottom of the page. Replies from Sky may not be instant, so check back from time to time for updates. Once the chat is activated it remains open for 48 hours, after which it will automatically close..

For the detail of how it works see this guide:

https://helpforum.sky.com/t5/Did-you-know/My-post-has-been-escalated/ba-p/3711147#M1014

Re: Sky voice

LauraMac38 — Wed, 29 Apr 2026 16:02:50 GMT

Thanks @Mark39 for escalating this. We’ve sent @Jimmyr2026 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: Sky voice

Jimmyr2026 — Thu, 30 Apr 2026 08:56:15 GMT

Hi I tried that "bubble" yesterday but I was too late, seems they close earlier in Ireland. Anyway the bubble is gone this morning

Re: Sky voice

Mark39 — Thu, 30 Apr 2026 09:06:33 GMT

@Jimmyr2026 the chat bubble normally remains available for 48 hours. Try logging out of the Community, and restarting your browser to see if it pops up again. If not, I can alert Sky again, if you wish?

Re: Sky voice

Jimmyr2026 — Thu, 30 Apr 2026 09:09:15 GMT

Tried that it's still gone.