topic Stop SMS messages to landline? in Talk

Stop SMS messages to landline?

SteveLP — Mon, 13 Apr 2026 10:59:27 GMT

Is there anyway to stop SMS messages being sent to my landline. Used to have a BT line and it'd read SMS messages out by converting text to speech , with Sky nothing comes thru and just cuts off if I pick up the phone.

Plus if I don't answer the first time they just seem to get resent every half hour.

Re: Stop SMS messages to landline?

Mark39 — Mon, 13 Apr 2026 12:27:08 GMT

@SteveLP yes. Call 0800-587-5252 and follow the prompts.

Re: Stop SMS messages to landline?

SteveLP — Mon, 13 Apr 2026 12:47:30 GMT

@Mark39 Rang that 0800 number but doesn't do anything just cuts off.

Trying to access Talk Shield via the App or web just comes up with

Technical error

It’s not you, it’s us. Try refreshing the page. Or use the link below to start again.

So dunno what's there either.

Re: Stop SMS messages to landline?

Mark39 — Mon, 13 Apr 2026 12:58:58 GMT

@SteveLP odd - works ok for me.

You can block numbers from your home phone, if the online Shield isn't working for you: https://www.sky.com/help/sky-talk/sky-talk-features/sky-talk-shield/articles/sky-talk-shield-using-star-and-block-lists

Re: Stop SMS messages to landline?

SteveLP — Mon, 13 Apr 2026 13:05:17 GMT

@Mark39 which is working for you ? the number or the web site?

Ill try a different browser as it maybe I have cookie blocking etc, not trying to block a single number just texts as they don't play or do nything on my phone. I just have a basic phone package no free minutes etc

Re: Stop SMS messages to landline?

Mark39 — Mon, 13 Apr 2026 13:14:10 GMT

@SteveLP the number works for me.

There's no option in the Shield to stop text messages on your landline.

Re: Stop SMS messages to landline?

SteveLP — Mon, 13 Apr 2026 13:40:18 GMT

@Mark39 guess I'll keep trying the number, are you on the basic no frills phone too? Just came free with the broadband package

Edit: managed to get thru a couple of times and to the bit where it says press 1 to change curfew , then cuts off amd sometimes doesn't connect at all. Have to keep trying the 0800 number and crossing my fingers.

On searching around I saw someone had said press 5 to stop messages altogether, so hopefully if it ever connects I'll get the chance to press 5. Incase anyone else is in the same boat later. I'll report back if I ever manage to do it.

Re: Stop SMS messages to landline?

Mark39 — Mon, 13 Apr 2026 13:42:09 GMT

@SteveLP the only alternative, I guess, would be to call Sky (on 150) to see if they have a solution, but I suspect they'll have no idea, I'm afraid.....