Sky Digital Voice and misinformation

Farmer+Joe — Fri, 27 Mar 2026 16:11:45 GMT

Over the past few weeks I have had a number of calls from Sky. All of the advisors have told me that in August Sky were switching off their broadband delivered through copper wires and moving me to full fibre. Now given that I live rurally, there is zero chance of anyone laying fibre to my property. I told them that and queried if they actually meant broadband. Yes, and again they simply repeated I would be moving to full fibre. Again, told them there is no fibre around here. I was then told that come August, as Sky were switching off broadband delivered through copper wires, I would lose my broadband.

After the last call, I suddenly realised that the advisors were actually talking about the landline and the switch to Digital Voice. Which raises the question, what sort of training are Sky Customer Advisors getting to be giving customers totally incorrect information?

Re: Sky Digital Voice and misinformation

TimmyBGood — Fri, 27 Mar 2026 21:03:54 GMT

@Farmer+Joe wrote:

Which raises the question, what sort of training are Sky Customer Advisors getting to be giving customers totally incorrect information?

A limited amount, delivered to people who would probably rather be doing something different?

Confusing the end of PSTN with the replacement of metallic bearers by optical circuits is unfortunately widespread, and really not helped by the timing (December 2026 for the end of the commercial phase of the national FTTP rollout and January 2027 for PSTN switch-off) which only appear to coincide because the latter has been significantly delayed.

As I just replied to another post, data and voice service over copper cannot be withdrawn until there's a viable alternative because the Universal Service Obligation for telecoms is written into UK law.

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Sky Digital Voice and misinformation

Re: Sky Digital Voice and misinformation