topic My landline is down. How can I book an engineer? in Talk

My landline is down. How can I book an engineer?

El1zab3th — Fri, 20 Mar 2026 13:26:40 GMT

I was recently upgraded to fibre broadband, and ever since my landline has been down, my wifi is weaker, and my internet has intermittently disappeared.

I'm in my 70s and I live alone. I need the internet and my landline for safety.

I've been running in circles trying to speak to someone to fix these problems and I have yet to be connected with a person. I cannot believe that it is standard practice that I need to communicate via a message board to get this seen to!

What do I need to do to get this urgently taken care of?

Re: My landline is down. How can I book an engineer?

GD1 — Fri, 20 Mar 2026 13:39:17 GMT

@El1zab3th Is there a voice light on the hub? Is this illuminated? If so is your phone plugged into the back of the Hub using the UK Phone port?

Re: My landline is down. How can I book an engineer?

caesarome — Fri, 20 Mar 2026 13:48:54 GMT

@El1zab3th

If you have fibre broadband then your phone connection does need to be plugged into the back of the broadband hub.

Re: My landline is down. How can I book an engineer?

Mark39 — Fri, 20 Mar 2026 14:16:20 GMT

@El1zab3th for your landline to work, it must be plugged into your broadband Hub. There's a phone socket at the back. Your phone won't work from a wall socket.

Check that first.