https://helpforum.sky.com/t5/Talk/virtual-assistance-chat/m-p/5230037#M98881 <P>we found the virtual assistant chat line to be rubbush. We had an issue with our land line and when entering that as a titleit did not recognise this and referred us to broadband which was working fine but not the landline.&nbsp;</P> Thu, 12 Mar 2026 16:54:51 GMT PastSellByDate 2026-03-12T16:54:51Z https://helpforum.sky.com/t5/Talk/virtual-assistance-chat/m-p/5230037#M98881 <P>we found the virtual assistant chat line to be rubbush. We had an issue with our land line and when entering that as a titleit did not recognise this and referred us to broadband which was working fine but not the landline.&nbsp;</P> Thu, 12 Mar 2026 16:54:51 GMT https://helpforum.sky.com/t5/Talk/virtual-assistance-chat/m-p/5230037#M98881 PastSellByDate 2026-03-12T16:54:51Z https://helpforum.sky.com/t5/Talk/virtual-assistance-chat/m-p/5230056#M98882 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3923441">@PastSellByDate</a>&nbsp;</P> <P>I've moved your post as it's not a Sky Q issue.</P> <P>&nbsp;</P> <P>If you haven't done it yet try the below line test. Disregard it saying it will test your broadband</P> <P><A href="https://www.sky.com/help/articles/fix-phone-problems-start" target="_blank">https://www.sky.com/help/articles/fix-phone-problems-start</A>&nbsp;</P> Thu, 12 Mar 2026 17:17:15 GMT https://helpforum.sky.com/t5/Talk/virtual-assistance-chat/m-p/5230056#M98882 Daniel0210 2026-03-12T17:17:15Z