topic My phone line is down in Talk

My phone line is down

Richlfixit — Mon, 09 Mar 2026 19:04:08 GMT

Has anyone else having trouble trying to get a engineer out to fix our phone line, we have been without for 6 weeks, it's getting very frustrating

Re: My phone line is down

Daniel0210 — Mon, 09 Mar 2026 19:06:00 GMT

@Richlfixit

Have Sky given a reason for the delay in Openreach fixing this?

This link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk for UK customers.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when Sky are notified of the fault, you will become eligible for it.

From Ofcom’s website:~
If your broadband or landline service stops working, you will have to report the fault to your provider. If the service is not fixed after two full working days, you would not need to ask for compensation or contact your provider again, as your provider has systems in place that mean you will start receiving compensation automatically if the repair takes too long.

This auto compensation is applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from 01/04/25 the rates are £9.98 for every complete day).

▫️There is no equivalent scheme in place for customers in the Republic of Ireland.
▫️There is no automatic compensation for TV services affected by a broadband problem.
▫️Sky broadband being discussed here is a domestic service therefore whilst it's fine for customers who work from home to use it for that purpose they won't receive additional or quicker support.

Re: My phone line is down

Mark39 — Mon, 09 Mar 2026 20:06:19 GMT

@Richlfixit wrote:
Has anyone else having trouble trying to get a engineer out to fix our phone line, we have been without for 6 weeks, it's getting very frustrating

@Richlfixit have you reported it to Sky? What did they say?

Re: My phone line is down

Richlfixit — Mon, 09 Mar 2026 20:28:04 GMT

I have been reporting it every 2 days, and they say it will be fixed in the next 3 days and so on, it goes on for day after day

Re: My phone line is down

Mark39 — Tue, 10 Mar 2026 09:07:20 GMT

@Richlfixit I don't understand why you're having to report it every other day. What do Sky say when you tell them that you've reported it multiple times before?