topic Talk Shield still not accessible. This has been ongoing for a couple of years. FIXED WHEN? in Talk

Talk Shield still not accessible. This has been ongoing for a couple of years. FIXED WHEN?

GeminiLass — Thu, 05 Mar 2026 13:18:58 GMT

Unable to access Talk Shield, says "Ooops, appears to be an error" or similar. This has been ongoing for a couple of years. Are Sky working on it? I've phoned Sky several times about this and nobody seems to give me any kind of answer.

Re: Talk Shield still not accessible. This has been ongoing for a couple of years. FIXED WHEN?

Mark39 — Thu, 05 Mar 2026 13:27:56 GMT

@GeminiLass yes, it's a long outstanding fault.

I suspect, as it doesn't affect every Sky Talk Shield user and there's a workaround using your phone handset, it doesn't have a high priority.

https://www.sky.com/help/sky-talk/sky-talk-features/sky-talk-shield/articles/sky-talk-shield-using-star-and-block-lists

Re: Talk Shield still not accessible. This has been ongoing for a couple of years. FIXED WHEN?

Shazzi4 — Fri, 06 Mar 2026 17:51:10 GMT

I've been having the same problem, for months, it appears that they can turn it off via the help line, but can't switch it on.

Re: Talk Shield still not accessible. This has been ongoing for a couple of years. FIXED WHEN?

Mark39 — Fri, 06 Mar 2026 17:52:58 GMT

@Shazzi4 wrote:
I've been having the same problem, for months, it appears that they can turn it off via the help line, but can't switch it on.

Not sure how it would help to do that anyway....