topic Re: New to Sky - Phone Issue in Talk

New to Sky - Phone Issue

TartanTiger — Fri, 27 Feb 2026 17:09:00 GMT

I just spent a while typing our situation - only for it to dissapear! So please forgive me if I sound terse 😣

1. Moved home and changed to sky for TV/Broadband/Phone.

2. All went well, excluding hubby moaning he can't "Record" any more and glaring at the pucks.

3. After the dust settled and the boxes were delt with, I tried our phone..... Ziltch! Just the hissy air sound.

4. Plugged into the hub instead. A dial tone, but only beeps of the keys when calling out. A call to us rings but we can't answer it just keeps ringing.

5. managed to get through to a Sky Human, all checked as ok, no ideas whats wrong. Did ask about previouse home {BT with a micro filter a the box on the wall] AHA! the nice lady was convinced that was it and arranged to send one out.

6. It arrived, we tried it plugged any which way we could. Still dial tone etc. Then on trying to fix things we found out you don't plug a filter into the "Master Socket"
7. Answers given: You need a VOIP phone - You need a DECT phone - You just need any phone.

We live in a rural area so don't have fibre to the house, are on Sky Broadband Superfast - Sky WiFi Max - Sky Internet Calls.

My Mobile work ok for Wifi calls, hubbies is only if you stand outside the front door, facing north and don't move.

Any help would be much appreciated. 😣

Re: New to Sky - Phone Issue

Mark39 — Fri, 27 Feb 2026 17:20:39 GMT

@TartanTiger you don't need a microfilter nor a VOIP phone so they were incorrect advice

When was ypur Sky service activated? It's not uncommon for the phone service to take a day or so to start working.

If it's longer than that, try turning off your Max Hub at the plug for an hour to see if that resolves it.

Failing that, you'll have to,persevere with Sky, I'm afraid. If it helps, we can ask Sky's Community messaging team to contact you here so that you can report it via a private online chat.

BTW, you're right, you can't record with a streaming Puck, but hubby can add items he wants to watch later to a Playlist.

Re: New to Sky - Phone Issue

TartanTiger — Tue, 03 Mar 2026 11:54:12 GMT

Thanks Mark39

Our activation was early December. We just didn't get around to the phone till now! Too much to unpack etc.

I tried all the usual tricks, reboot, move position, check cables etc. No joy.

Only thing left is to try another phone, so I've ordered a wee corded one, that way if it works YAY! [I don't know why I try that as I would never say it IRL]

Here's hoping it just the phone itself 🤞🏼

Re: New to Sky - Phone Issue

Mark39 — Tue, 03 Mar 2026 13:32:22 GMT

@TartanTiger let us know if the corded phone doesn't fix it and we'll try to get you some help from Sky.