topic Re: Landline in Talk

Landline

Tone15 — Fri, 27 Feb 2026 14:49:04 GMT

my landline was added to the modem when i changed to full fibre, now the phone doesn't work and has check landline on the screen, how do i get the phone to work

Re: Landline

Mark39 — Fri, 27 Feb 2026 14:59:03 GMT

When was your full fibre service activated? Do you have a black Hub, or white? If it's a black Hub, is the LED labelled 'Voice' on the front panel illuminated green or amber?

Re: Landline

deacon2112 — Fri, 27 Feb 2026 15:09:17 GMT

I have the same problem and my voice is green

Re: Landline

Mark39 — Fri, 27 Feb 2026 16:41:31 GMT

@deacon2112 wrote:

I have the same problem and my voice is green

@deacon2112 activation date?

Re: Landline

deacon2112 — Fri, 27 Feb 2026 16:54:38 GMT

We were moved on 26 january with city fibre.

Re: Landline

Mark39 — Fri, 27 Feb 2026 17:03:08 GMT

@deacon2112 try switching off both your Sky Hub and the ONT for an hour to see if that kicks it into life.

If not,,it's best reported to Sky. We can ask Sky's messaging team to contact you here so that you can report it via a private online chat, if you wish.