topic Landline in Talk

Landline

Katy3 — Wed, 25 Feb 2026 16:11:16 GMT

Hi my parents cancelled their Sky account only to rejoin a few weeks later. I have got everything working again except their landline. I was assured that this would be the same as their old one on the old cooper landline not a WiFi dependent phone. The phone will not connect. I have tried in the wall and in the back of the router. They are very elderly and need their landline. I'm getting nowhere with customer service. Can anyone help please?

Re: Landline

Mark39 — Wed, 25 Feb 2026 16:26:35 GMT

@Katy3 when was their new service with Sky activated? Normally a new service is provisioned with Internet calls, where the phone plugs into the back of a broadband Hub.

Does the Hub have an LED on the front panel labelled 'Voice'? Or is it a white Hub?

Were your parents sent a replacement broadband Hub?

Re: Landline

Katy3 — Wed, 25 Feb 2026 19:47:15 GMT

It's a black hub. I have tried plugging the existing DECT phone into the hub but still no dial tone

Re: Landline

Mark39 — Wed, 25 Feb 2026 20:13:46 GMT

Answers to the other questions too would be helpful....

Re: Landline

Susie70 — Wed, 25 Feb 2026 22:05:05 GMT

I am having the same trouble. Phone message from sky and a few wires posted to me. Followed instructions and now mainline does not work. We also need our home phone......

Re: Landline

Mark39 — Wed, 25 Feb 2026 22:17:55 GMT

@Susie70 wrote:

I am having the same trouble. Phone message from sky and a few wires posted to me. Followed instructions and now mainline does not work. We also need our home phone......

What were Sky's instructions?