topic Wrong landline number in Talk

Wrong landline number

petertinc57 — Mon, 23 Feb 2026 21:42:00 GMT

New customer to Sky Broadband/Talk today and been activated this morning. Once into account saw landline number was not mine and was not the one I gave on signing up. No wonder phone is completely dead. How do I get this corrected?

Re: Wrong landline number

Mark39 — Mon, 23 Feb 2026 21:54:17 GMT

@petertinc57 is the background here that you asked to keep your number when you switched to Sky from another provider?

It's not always possible to keep your number, but your best bet is to give Sky a call (on 150 from your Sky landline or mobile) and report it to them.

In some cases where they've simply made a mistake, they can cancel your service and carry out the switch again to pick up your number. That has to be done within 31 days, and you'll be without any service for 10 days or so while Openreach re-provision your line.

Re: Wrong landline number

petertinc57 — Fri, 27 Feb 2026 10:53:17 GMT

Thanks for your tips. Turned out I was allocated a new landline number but the folks at Sky forgot to tell me when I signed up for my package. Oh well, not the end of the world.