topic Re: LANDLINE NOTWORKING WITH NEW SKY HUB in Talk

LANDLINE NOTWORKING WITH NEW SKY HUB

LANMAN1 — Thu, 12 Feb 2026 14:40:53 GMT

I have received a new Sky Hub. I have plugged my landline phone in the back of the Sky Hub but my landline has no signal and is not working

Re: LANDLINE NOTWORKING WITH NEW SKY HUB

Mark39 — Thu, 12 Feb 2026 14:49:41 GMT

@LANMAN1 welcome to this customer Community. Was your landline phone plugged into your previous broadband Hub? Has there been any change or upgrade to your broadband service, apart from receiving a new Hub?

Re: LANDLINE NOTWORKING WITH NEW SKY HUB

LANMAN1 — Thu, 12 Feb 2026 16:46:21 GMT

My landline was previously plugged into a phone socket. Now I have upgraded to a full fibre installation I have been sent a new Sky Hub and my landline has now been plugged into this but the phone is dead and not working through the new Sky Hub.

Re: LANDLINE NOTWORKING WITH NEW SKY HUB

Daniel0210 — Thu, 12 Feb 2026 16:48:50 GMT

@LANMAN1

It's normal for the Sky Talk landline to not operate fully for 24+ hours after the Fibre broadband activation.

Re: LANDLINE NOTWORKING WITH NEW SKY HUB

Mark39 — Thu, 12 Feb 2026 16:53:31 GMT

@LANMAN1 when was your upgrade activated? Do you have a white Hub, or black?

Re: LANDLINE NOTWORKING WITH NEW SKY HUB

MightyQuinn — Thu, 12 Feb 2026 17:21:53 GMT

@LANMAN1 wrote:
My landline was previously plugged into a phone socket. Now I have upgraded to a full fibre installation I have been sent a new Sky Hub and my landline has now been plugged into this but the phone is dead and not working through the new Sky Hub.

Hi @LANMAN1 Have you tried the old phone socket?