topic Re: No landline, full fibre broadband in Talk

No landline, full fibre broadband

PurpleRoar — Tue, 19 Aug 2025 06:33:47 GMT

Hi,

I have just had Full fibre broadband put in on 14/08, all is working except when I tried to give my mum a call on the landline, there is no dialling tone. Today is the 19/08, still no landline.

So when you have full fibre broadband, is it true that you get your landline taken off you? Or do I need to be more patient? I don't make Internet calls and everything is plugged in the right places. Any ideas?

Re: No landline, full fibre broadband

TimmyBGood — Tue, 19 Aug 2025 06:50:46 GMT

@PurpleRoar wrote:

So when you have full fibre broadband, is it true that you get your landline taken off you?

No: there's a voice call service bundled with all Sky broadband, although it's very expensive to make calls using it unless an inclusive add-on is purchased.

Re: No landline, full fibre broadband

Mark39 — Tue, 19 Aug 2025 07:53:32 GMT

@PurpleRoar wrote:

I don't make Internet calls and everything is plugged in the right places. Any ideas?

If you have full fibre, you do have Internet calls and your phone needs to be plugged into your broadband Hub.

Re: No landline, full fibre broadband

PurpleRoar — Tue, 19 Aug 2025 10:28:18 GMT

Hi, thank you.

I can't make Internet calls - don't even knows what that means, my phone has been plugged in the router, is that correct? On my landline I have no dialling tone and I am not sure who to contact.

Re: No landline, full fibre broadband

Daniel0210 — Tue, 19 Aug 2025 10:40:13 GMT

@PurpleRoar

Did you previously have Sky broadband and upgraded to Full Fibre or did you change providers to Sky?

Yes the compatible phone plugs into the back of the hub into the slot showing the 📞 UK symbol.

Re: No landline, full fibre broadband

PurpleRoar — Tue, 19 Aug 2025 10:42:30 GMT

I did have Sky broadband and I have just checked my bill, Internet calls are not included which means my landline should be working.

No dialling tone, followed the steps in the guide.

So frustrating.

Re: No landline, full fibre broadband

Mark39 — Tue, 19 Aug 2025 13:03:52 GMT

@PurpleRoar wrote:

Hi, thank you.

I can't make Internet calls - don't even knows what that means, my phone has been plugged in the router, is that correct? On my landline I have no dialling tone and I am not sure who to contact.

Yes, your phone needs to be plugged into your broadband Hub. Do you have a black Hub, or white?

(Internet calls just means your calls are carried across the internet, rather than the old copper cable, which is why your phone has to be plugged into your Hub, not the wall socket. That aside, the way you make and receive calls, and call charges are just the same).

Re: No landline, full fibre broadband

PurpleRoar — Tue, 19 Aug 2025 13:18:32 GMT

Hi,

I have got the black hub, the engineer has put the phone socket in the back of the hub so every thing is in the right place but I don't understand why I have no dialling tone on my landline and I don't make Internet calls. So I might just switched every thing off, scream 😱 and then turn it back on again.

Re: No landline, full fibre broadband

Mark39 — Tue, 19 Aug 2025 13:22:41 GMT

Switching the Hub off for 30 seconds or so is a good idea (not sure the screaming will help much, though, apart from venting your frustration!).

When it has restarted, the Voice LED on the front should be green.

Re: No landline, full fibre broadband

Daniel0210 — Tue, 19 Aug 2025 13:28:00 GMT

@PurpleRoar wrote:

the engineer has put the phone socket in the back of the hub so every thing is in the right place

Always worth checking the phone connection is fully in

but I don't understand why I have no dialling tone on my landline and I don't make Internet calls.

As we've stated already if you have full fibre you DO have internet calls. You just haven't made any yet though.

Re: No landline, full fibre broadband

Smjxxx — Thu, 09 Oct 2025 09:06:32 GMT

I have the same problem its been 24 hours without my landline, its dead

Re: No landline, full fibre broadband

PurpleRoar — Thu, 09 Oct 2025 09:48:30 GMT

Hi, i know it is very frustrating, I am not sure what i did but my landline started working. I would keep ringing your landline every day until you have a dialling tone. It may take a week to get the dialling tone. Hope you have your landline sorted.

Re: No landline, full fibre broadband

Rockyboy1- — Wed, 11 Feb 2026 12:58:05 GMT

I have full fibre broadband with Sky, but my landline has been deactivated, although I am paying for the use of this. I have tried switching everything off and on, no difference. We were told we could not use our existing landline number, but have not been given a new one either. I am unable to use the landline to make calls as there is no dialling tone. Really not happy with Sky Broadband at all and am regretting I switched from Now TV.

Re: No landline, full fibre broadband

Mark39 — Wed, 11 Feb 2026 13:25:56 GMT

@Rockyboy1- is your phone plugged into your broadband Hub? when was your full fibre service activated?

Re: No landline, full fibre broadband

Rockyboy1- — Thu, 12 Feb 2026 10:57:25 GMT

I have now plugged my phone in, thank you. There is a dialling tone, so I can make outgoing calls, but I can't receive calls, since my old landline number is no longer in use, and I don't know what my new number is!

Re: No landline, full fibre broadband

Mark39 — Thu, 12 Feb 2026 11:03:14 GMT

@Rockyboy1- if you dial 17070 the recorded message should tell you your number.