topic Another phone not woring. Sold orange light. in Talk

Another phone not woring. Sold orange light.

MarkyMarkMark — Mon, 26 Jan 2026 15:55:09 GMT

Upgarded to Full Fibre Gigafast a week ago. Phone worked fine. Noticed today a solid orange light on the hub marked Voice and that my phone was saying 'Check Tel Line". Turned the hub off for 30 minutes (SR203) as recommended elsewhere but still no phone line and orange light still showing. Never had any problems before Gigafast

I only noticed this as I had to turn off IPv6 as I found out it was killing off my IoT devices (apparently Smartlife doesn't like IPv6), but I've checked and it seems that this shouldn't affect the internet phone service.

This is a bit of a pain because the mobile signal in my house is non-existent and WiFi calling has never been great.

Anybody help me with this?

Re: Another phone not woring. Sold orange light.

Mark39 — Mon, 26 Jan 2026 16:51:26 GMT

@MarkyMarkMark try Sky's help here on how to reset your Hub: https://www.sky.com/help/sky-talk/fix-problems-with-my-phone/articles/fix-phone-problems-voice-off-amber-broadband-hub

Let us know how you get on.

Re: Another phone not woring. Sold orange light.

MarkyMarkMark — Tue, 27 Jan 2026 10:53:35 GMT

Just about to carry out the reset but the orange light has now turned green on its own so I guess its sorted itself out.