https://helpforum.sky.com/t5/Talk/Can-t-receive-or-make-calls/m-p/5194753#M98389 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4444513">@Blossom4</a>&nbsp;</P> <P>Have you recently switched to Sky or has your landline with Sky been working ok to now?</P> <P>&nbsp;</P> <P>Is it a black router, or white? If it's a black one, is the Voice LED onmthe front panel illuminated? Amber or green?</P> Tue, 20 Jan 2026 18:45:46 GMT Mark39 2026-01-20T18:45:46Z https://helpforum.sky.com/t5/Talk/Can-t-receive-or-make-calls/m-p/5194727#M98388 <P>I have a router with my phone connected directly in to my router. My landline has stopped working , service checker says everything is fine.. Not a fault with the handset.</P> Tue, 20 Jan 2026 18:04:50 GMT https://helpforum.sky.com/t5/Talk/Can-t-receive-or-make-calls/m-p/5194727#M98388 Blossom4 2026-01-20T18:04:50Z https://helpforum.sky.com/t5/Talk/Can-t-receive-or-make-calls/m-p/5194753#M98389 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4444513">@Blossom4</a>&nbsp;</P> <P>Have you recently switched to Sky or has your landline with Sky been working ok to now?</P> <P>&nbsp;</P> <P>Is it a black router, or white? If it's a black one, is the Voice LED onmthe front panel illuminated? Amber or green?</P> Tue, 20 Jan 2026 18:45:46 GMT https://helpforum.sky.com/t5/Talk/Can-t-receive-or-make-calls/m-p/5194753#M98389 Mark39 2026-01-20T18:45:46Z https://helpforum.sky.com/t5/Talk/Can-t-receive-or-make-calls/m-p/5194950#M98390 <P>I reset router and now it's working fine.</P> Wed, 21 Jan 2026 05:47:57 GMT https://helpforum.sky.com/t5/Talk/Can-t-receive-or-make-calls/m-p/5194950#M98390 Blossom4 2026-01-21T05:47:57Z