Number not transferred

Nanmac — Mon, 19 Jan 2026 17:55:04 GMT

My mum 91 has moved to sky to get a broadband and her phone calls, along with her TV package. Engineer sorting it today, said the promised transfer on her landline number, from BT, has not happened. I have tried to phone but the people at sky don't seem to understand the problem, and are of no help. How do I get to speak to someone who know what is happening. Plus she cannot get on to access the promised free 3 months of Netflix, via the app, as it is asking her to sign in, she doesn't have an account set up, and there is no way to get on to Netflix ?

Re: Number not transferred

TimmyBGood — Mon, 19 Jan 2026 18:03:06 GMT

@Nanmac wrote:

How do I get to speak to someone who know what is happening.

Unfortunately only by persevering with the call centres. Note that Ofcom say that number portability is 'expected' but not actually guaranteed.

Plus she cannot get on to access the promised free 3 months of Netflix, via the app, as it is asking her to sign in, she doesn't have an account set up, and there is no way to get on to Netflix ?

I'd suggest keeping that as a separate issue: it's unrelated to broadband or telephony (and probably rather less important). Typically Netflix would be associated with Sky television hardware and is activated by signing in there.

https://www.sky.com/help/articles/manage-netflix

topic Re: Number not transferred in Talk

Number not transferred

Re: Number not transferred