topic Re: Fast fibre fitted. internal phone sockets not working in Talk

Fast fibre fitted. internal phone sockets not working

lovetina28 — Mon, 19 Jan 2026 11:03:37 GMT

Just had fast fibre installed last week. Our one phone which is connect to the sky hub works, but our other phones plugged into the outher sockets do not work, any ideads please?

Re: Fast fibre fitted. internal phone sockets not working

Mark39 — Mon, 19 Jan 2026 11:10:55 GMT

@lovetina28 that's correct, I'm afraid. Only the connection to your broadband Hub will work. The old phone line is disconnected, The simplest solution would be to buy a cordless DECT phone (they're not unduly expensive) where a base station plugs into the Hub, and as many handsets as you need connect cordlessly with it to make and receive calls.

Re: Fast fibre fitted. internal phone sockets not working

Daniel0210 — Mon, 19 Jan 2026 11:12:47 GMT

@lovetina28

These additional handsets just need connecting to a mains plug socket elsewhere in the house.

Re: Fast fibre fitted. internal phone sockets not working

Mark39 — Mon, 19 Jan 2026 11:19:58 GMT

@Daniel0210 wrote:

@lovetina28

These additional handsets just need connecting to a mains plug socket elsewhere in the house.

Just to add - only for charging overnight. For making and receiving calls the handsets don't need a mains connection.

Re: Fast fibre fitted. internal phone sockets not working

lovetina28 — Mon, 19 Jan 2026 11:21:39 GMT

Hi, I was wondering if that is the case, they did not inform me at the time! I have just contaced Sky and still waiting for an answer. Yours does make sense, we have one of these phones, I will bring the main base down to the router and plug it in. Cheers Les

Re: Fast fibre fitted. internal phone sockets not working

Mark39 — Mon, 19 Jan 2026 13:39:27 GMT

@lovetina28 it's in the set up instructions, but I appreciate that it may have been set up by an engineer, rather than yourself. It would have been helpful had they explained, but.....

https://www.sky.com/help/broadband/sky-broadband-equipment/sky-hub/setting-up-my-sky-hub/articles/set-up-hub-which-sky-hub-do-you-have

Re: Fast fibre fitted. internal phone sockets not working

TimmyBGood — Mon, 19 Jan 2026 14:31:57 GMT

@lovetina28 wrote:

Hi, I was wondering if that is the case, they did not inform me at the time! I have just contaced Sky and still waiting for an answer.

Sky won't be able to offer any help: of all the ISPs only BT/EE offers a 'wireless telephone adapter'. Unfortunately this catches out a lot of households when they moved to full fibre: there's no longer any physical connection between internal phone extensions and the 'digital voice' service arriving at the router, so handsets plugged into wall sockets cannot function.