topic Re: External Calls Not Working Since Full Fibre Installed in Talk

External Calls Not Working Since Full Fibre Installed

JOHNN26 — Tue, 13 Jan 2026 12:57:06 GMT

I have now moved over to full fibre broadband this morning.

I can dial out on the landline, but we are not receiving external calls.

Phone is plugged into router.

How long does it take for external calls to work?

Thanks

Re: External Calls Not Working Since Full Fibre Installed

Daniel0210 — Tue, 13 Jan 2026 13:04:17 GMT

@JOHNN26 wrote:

How long does it take for external calls to work?

@JOHNN26

It's normal for the Sky Talk landline to not operate fully for 24+ hours after the broadband activation. Presumably you've got it plugged into the back of the hub and NOT a wall socket?

Re: External Calls Not Working Since Full Fibre Installed

JOHNN26 — Tue, 13 Jan 2026 13:06:12 GMT

@Daniel0210

Thanks. Yes plugged into router.

Re: External Calls Not Working Since Full Fibre Installed

JOHNN26 — Wed, 14 Jan 2026 08:15:35 GMT

Still the same situation today, still not receiving any incoming calls.

Re: External Calls Not Working Since Full Fibre Installed

Daniel0210 — Wed, 14 Jan 2026 08:22:03 GMT

@JOHNN26

I suggest giving it til mid afternoon. It not working fully by then report it to Sky by dialling 150 from your landline.

Re: External Calls Not Working Since Full Fibre Installed

Mark39 — Wed, 14 Jan 2026 08:59:28 GMT

@JOHNN26 do you have a black broadband Hub, or white?

Re: External Calls Not Working Since Full Fibre Installed

JOHNN26 — Wed, 14 Jan 2026 09:25:17 GMT

@Mark39 it's the black hub. Thanks

Re: External Calls Not Working Since Full Fibre Installed

Mark39 — Wed, 14 Jan 2026 09:41:55 GMT

@JOHNN26 you could try turning off both your Hub and ONT off at the plug for 10 minutes. If that doesn't resolve it, it may simply be taking a bit longer for activation to complete. It's fairly commonly reported here - in my case it recently took 3 days to move from the copper-based landline service to Hub. You could give Sky a call, as @Daniel0210 posted, or avoid the hassle and wait for a few more days to see if it sorts itself out.