topic Re: no dial tone, broadband is working in Talk

no dial tone, broadband is working

Locksniffer — Mon, 12 Jan 2026 13:18:19 GMT

phone says to check phone line. all broadband is working

Re: no dial tone, broadband is working

Mark39 — Mon, 12 Jan 2026 13:27:32 GMT

@Locksniffer background? New to Sky? Or has your Sky landline been working ok up to now? Do you have a black Hub or white? If it's the black one, is the Voice LED on the front panel illuminated? Amber or green?

Re: no dial tone, broadband is working

Locksniffer — Mon, 12 Jan 2026 14:13:46 GMT

Hi, this has happened before last March 25.

however it has been working fine till recently. I know open reach are looking at getting full fibre to the house but after a few visits it still working progress. If my landline has stop its dial tone it may just be a coincidence. Regards

Re: no dial tone, broadband is working

Locksniffer — Mon, 12 Jan 2026 14:23:16 GMT

FYI, with my last message.... Open Reach are not working on my full fibre at the moment. they came and didnt continue and they are coming back with there cival department to take my driveway flags in the next 2 weeks.

Re: no dial tone, broadband is working

Mark39 — Mon, 12 Jan 2026 16:24:25 GMT

@Locksniffer if you have Internet calls, where your phone plugs into your broadband Hub, try restarting your Hub by switching off at the plug for 30 seconds.

If that doesn't help, or if you have standard calls, try Sky's help here; https://www.sky.com/help/sky-talk/fix-problems-with-my-phone/articles/fix-phone-problems-standard-all-calls

Contact options are given at the end if you tap still need help, so that you can report it.