topic Re: Phantom calls in Talk

phantom calls

ampelio27 — Mon, 20 Oct 2025 16:13:12 GMT

My landline has been charged for phantom calls to many London numbers that I never rang, Sky has refunded these charges but how can I stop that happening again? Many thanks

Re: phantom calls

Mark39 — Mon, 20 Oct 2025 16:30:00 GMT

Without understanding how the phantom calls were initiated, it's very difficult to know how to prevent them, I'm afraid.

Has Sky explained how they came about?

Phantom calls

ampelio27 — Sun, 11 Jan 2026 19:45:43 GMT

I have already complained several times of charges being made to my land-line for weekly calls to a London number and I have no knowledge of. You keeps giving a refund without solving the problem. Last charge was on January the 10th always for 52p each call. Please sort it out or I will have to change provider Thanks for now A. Scarpa

Re: Phantom calls

Daniel0210 — Sun, 11 Jan 2026 19:48:21 GMT

@ampelio27
You haven’t contacted Sky by posting here. This is a customer ▶️ customer discussion forum where we try to help other customers.

Do you have any systems that potentially dial this number automatically, an alarm system, care alarm etc?