topic Re: Sky Talk Shield in Talk

Sky Talk Shield

GeoffW — Tue, 01 Jul 2025 11:57:24 GMT

I'm getting more and more spam calls and want to use Sky Talk Shield to prevent them. Shield is included in my package but I can't set it up as I keep getting a Whoops! We're trying to fix the problem. I've tried the 1470 number suggested but that doesn't work either. Any help would be appreciated

Re: Sky Talk Shield

caesarome — Tue, 01 Jul 2025 12:04:15 GMT

@GeoffW wrote:
as I keep getting a Whoops! We're trying to fix the problem.

@GeoffW

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Sky Talk Shield

Greenfingers001 — Tue, 01 Jul 2025 12:11:56 GMT

Thanks for escalating this. We’ve sent @GeoffW an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: Sky Talk Shield

GeoffW — Fri, 04 Jul 2025 19:21:23 GMT

Managed to get Sky Talk Shield set up after speaking to an advisor. However I can only add stars or block numbers via the phone. Can't access via my sky app.

Re: Sky Talk Shield

Mark39 — Fri, 04 Jul 2025 19:52:21 GMT

@GeoffW wrote:

Managed to get Sky Talk Shield set up after speaking to an advisor. However I can only add stars or block numbers via the phone. Can't access via my sky app.

Yes, there's a long outstanding known problem affecting some customers when you try to access the Shield online,

Re: Sky Talk Shield

GeoffW — Fri, 04 Jul 2025 20:01:04 GMT

That's useful to know, thanks.

The fact that it's a long time problem is disappointing though

Re: Sky Talk Shield

Robert12323 — Tue, 15 Jul 2025 13:11:17 GMT

- I have the same problem

I want to see the phone calls from the call history but Talk Shield just tells me that there is a problem come back later.

Re: Sky Talk Shield

Workys — Wed, 30 Jul 2025 08:37:29 GMT

I have the same issue and am now regretting moving to Sky. I cannot activate Talk Shiled via online or via the automated call. The n to pour salt into the wounds I cannot access a human to resolve the issue. I end up in a automated response loop!

Doe any one know how yo connect with a numan at Sky, assuming they have any?

Re: Sky Talk Shield

Mark39 — Wed, 30 Jul 2025 08:42:22 GMT

@Workys wrote:

Doe any one know how yo connect with a numan at Sky, assuming they have any?

They definitely do! When you call, just stay silent throughout the automated prompts, and eventually you should be put through to one of them.

You can find the number to call, via the 'need more help' link towards the bottom of the page here: https://www.sky.com/help/home

Re: Sky Talk Shield

Workys — Wed, 30 Jul 2025 08:49:28 GMT

Hi Mark.

Thanks for response, tried that suggestion twice just now and it did not work....just in the same automated loop.....Are Sky working today?

😮

Re: Sky Talk Shield

Annoyed701 — Sat, 11 Oct 2025 18:54:25 GMT

Try typing Talk Shield / Sky.com then tap on your products.

Re: Sky Talk Shield

Annoyed701 — Sat, 11 Oct 2025 18:58:42 GMT

Go to Google and type in Talk Shield / Sky.com.

When it opens tap on your products.

Re: Sky Talk Shield

GeoffW — Sun, 12 Oct 2025 09:18:24 GMT

Since I set Sky Shield on our phone we haven't had one unwanted call got through. Thanks

Re: Sky Talk Shield

Graham188 — Sat, 01 Nov 2025 11:02:51 GMT

Has this been resolved? I am still getting these errors and I have called sky 5 times and got absolutely nowhere. More intent on trying to make me claim rewards and add Netflix!

Re: Sky Talk Shield

Mark39 — Sat, 01 Nov 2025 11:13:48 GMT

@Graham188 you mean the 'whoops....' error? No, to my knowledge it hasn't been fixed.

Re: Sky Talk Shield

Michael007 — Sat, 15 Nov 2025 18:22:47 GMT

Mark39,

Hello Mark,

I'm joining Sky BB on 24 Nov. Moving from BT BB that uses something called Call Protect. (similar I guess to Sky Talk Shield).
Took about one year for the BT community (myself included) to get BT to sort out the issues wth it.

Question: Does Sky Talk Shield now work in that you can
1. block phones number through the handset and
2. login to Sky the Website, and see the list of blocked numbers in Talk Shield and
3. add new ones to Talk Shield via the website

The blocking of nuisance calls is very important to us.

Best regards,

Michael

Re: Sky Talk Shield

Mark39 — Sat, 15 Nov 2025 18:42:32 GMT

Hi @Michael007

So far as I'm aware the long standing fault which affects some customers has still not been fixed. So:

@Michael007 wrote:

Question: Does Sky Talk Shield now work in that you can
1. block phones number through the handset [Yes] and
2. login to Sky the Website, and see the list of blocked numbers in Talk Shield [most likely, yes] and
3. add new ones to Talk Shield via the website [most likely yes]

I don't know of any way to predict whether or not you will be affected by this issue, unfortunately.

Re: Sky Talk Shield

Michael007 — Mon, 17 Nov 2025 00:09:23 GMT

Thanks Mark.

I was hoping other members could assure me that Sky Talk Shield works both online and through the handset.

I assume using the handset, works like BT Call protect, in that you dial a 4 digit number and are asked do you wish to block the last call received ." number xxxxxxxx".

The online access wil be important to me to see a list and manage the blocked numbers (list, add, delete)

Anyway, I will have 14 days calling off once the service is activited.

Re: Sky Talk Shield

Mark39 — Mon, 17 Nov 2025 09:48:01 GMT

@Michael007

@Michael007 wrote:

Thanks Mark.

I was hoping other members could assure me that Sky Talk Shield works both online and through the handset.

It does for most. Short of trying it, I don't think there's any way of knowing if you'll be one of the few for whom online access doesn't work

I assume using the handset, works like BT Call protect, in that you dial a 4 digit number and are asked do you wish to block the last call received ." number xxxxxxxx".

Very similar. See Sky's guide here: https://www.sky.com/help/sky-talk/sky-talk-features/sky-talk-shield/articles/sky-talk-shield-using-star-and-block-lists

Re: Sky Talk Shield

Chubster — Thu, 11 Dec 2025 11:58:36 GMT

Looks like I'm affected by the 'Whoops' when trying to access shield online!

Is there any way to look at your talk account and call charges, etc. I've only got pay as you talk but Talk does not appear as one of my products in my account.