topic Re: No green light on router in Talk

No green light on router

Unujack — Tue, 24 Jun 2025 17:43:14 GMT

Have no light on voice on router checked all rebooted all still no light

Re: No green light on router

caesarome — Tue, 24 Jun 2025 18:49:49 GMT

This explains the lights on the hubs:
https://www.sky.com/help/articles/hub-lights-explained-start

Try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: No green light on router

Mark39 — Tue, 24 Jun 2025 19:01:03 GMT

@Unujack are you new to Sky Broadband/Talk? If so, when was your service activated? It can take 24 hours or so for the Talk service to become fully active.

Re: No green light on router

Unujack — Tue, 24 Jun 2025 19:34:04 GMT

I am not a new user and have tried rebooting to no avail.

Re: No green light on router

Mark39 — Tue, 24 Jun 2025 19:39:21 GMT

Is your phone working normally?

Re: No green light on router

Unujack — Tue, 24 Jun 2025 19:41:38 GMT

Re: No green light on router

caesarome — Tue, 24 Jun 2025 20:57:42 GMT

Did the line test link I posted for you pick up any issue, I take it that it didn't ?

Re: No green light on router

Unujack — Tue, 24 Jun 2025 21:16:01 GMT

No issues found

Re: No green light on router

Unujack — Sat, 28 Jun 2025 07:54:17 GMT

Phone now working OpenReach fix but still no green voice light on hub.

Re: No green light on router

Mark39 — Sat, 28 Jun 2025 08:09:10 GMT

Is your phone plugged into a wall socket?

Re: No green light on router

Unujack — Sat, 28 Jun 2025 12:47:29 GMT

Yes and phone is working now

Re: No green light on router

Mark39 — Sat, 28 Jun 2025 13:09:17 GMT

The Voice light on your broadband Hub should indeed be unlit, then.

Re: No green light on router

grandchildren15 — Mon, 08 Dec 2025 15:28:51 GMT

the router flashing a yellowyrred

Re: No green light on router

Mark39 — Mon, 08 Dec 2025 16:47:51 GMT

@grandchildren15 which of the Hubs pictured here do you have: https://www.sky.com/help/broadband/sky-broadband-equipment/sky-hub/setting-up-my-sky-hub/articles/set-up-hub-which-sky-hub-do-you-have

Can you clarify whether the flashing LED is amber? Or red?