https://helpforum.sky.com/t5/Talk/Talk-Shield-rejecting-all-incoming-calls/m-p/5160405#M97990 <P>Unable to receive calls on previously working router connected handset.</P><P>I have Talk Shield activated and it has been working fine ie incoming callers being asked to say their name and press a specific number key, it then rings and announces the name and requires the matching number to validate and connect.&nbsp; Currently callers are being asked to say their name and press a number, it then rings the phone (no announcement) but as soon as it's answered the caller is told "unable to connect you at this time" and the call is dropped. I have added my mobile number to the <STRONG>Star</STRONG>&nbsp;list and this works OK. There are no numbers in the Blocked list. Anyone idea what's going on?</P> Sat, 06 Dec 2025 17:25:19 GMT JohnDown 2025-12-06T17:25:19Z https://helpforum.sky.com/t5/Talk/Talk-Shield-rejecting-all-incoming-calls/m-p/5160405#M97990 <P>Unable to receive calls on previously working router connected handset.</P><P>I have Talk Shield activated and it has been working fine ie incoming callers being asked to say their name and press a specific number key, it then rings and announces the name and requires the matching number to validate and connect.&nbsp; Currently callers are being asked to say their name and press a number, it then rings the phone (no announcement) but as soon as it's answered the caller is told "unable to connect you at this time" and the call is dropped. I have added my mobile number to the <STRONG>Star</STRONG>&nbsp;list and this works OK. There are no numbers in the Blocked list. Anyone idea what's going on?</P> Sat, 06 Dec 2025 17:25:19 GMT https://helpforum.sky.com/t5/Talk/Talk-Shield-rejecting-all-incoming-calls/m-p/5160405#M97990 JohnDown 2025-12-06T17:25:19Z