reduction in bill for loss of telephone line

robertedwards — Wed, 03 Dec 2025 17:14:56 GMT

Reported loss of landline on 15Setember 25 and after many mobile calls to call centres eventually got landline back on 04th October.

Every time in contact with "support team" was told would get a reduction in landline charges.

No reduction yet.

on-line chat waste of time.

suggestions please

Re: reduction in bill for loss of telephone line

Daniel0210 — Wed, 03 Dec 2025 17:17:03 GMT

@robertedwards

Not a reduction per se.

This link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk for UK customers.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when Sky are notified of the fault, you will become eligible for it.

From Ofcom’s website:~
If your broadband or landline service stops working, you will have to report the fault to your provider. If the service is not fixed after two full working days, you would not need to ask for compensation or contact your provider again, as your provider has systems in place that mean you will start receiving compensation automatically if the repair takes too long.

This auto compensation is applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from 01/04/25 the new rates are £9.98 per day)

▫️There is no equivalent scheme in place for customers in the Republic of Ireland.
▫️There is no automatic compensation for TV services affected by a broadband problem.
▫️Sky broadband being discussed here is a domestic service therefore whilst it's fine for customers who work from home to use it for that purpose they won't receive additional or quicker support.

topic Re: reduction in bill for loss of telephone line in Talk

reduction in bill for loss of telephone line

Re: reduction in bill for loss of telephone line