topic Re: House phone wont except my 3 mobile call in Talk

House phone wont except my 3 mobile call

Stuart0071 — Sat, 18 Oct 2025 09:31:43 GMT

I got sky fibre in the other day. Had broadband with sky thought I will change it to fibre . Now my 3 mobile phone will not connect to my house phone for some reason its always worked with broadband

Re: House phone wont except my 3 mobile call

Mark39 — Sat, 18 Oct 2025 10:41:44 GMT

@Stuart0071 are you able to receive other calls?

Re: House phone wont except my 3 mobile call

Stuart0071 — Sat, 18 Oct 2025 10:42:43 GMT

Yep

Re: House phone wont except my 3 mobile call

Stuart0071 — Sat, 18 Oct 2025 10:44:46 GMT

just can't phone my home with my mobile. Just get ( sorry can't take your call at the moment please try later for the last 3 days

Re: House phone wont except my 3 mobile call

Mark39 — Sat, 18 Oct 2025 10:47:59 GMT

@Stuart0071 sounds like a network issue. Give Sky a call (150) to report it.

Re: House phone wont except my 3 mobile call

Phil.Ho — Tue, 04 Nov 2025 10:19:29 GMT

I have the same issue (reported 13th Oct). As of today (4th Nov) Sky say it's a known issue but they have no resolution yet...

Re: House phone wont except my 3 mobile call

kodiak15 — Tue, 18 Nov 2025 07:25:54 GMT

My parents have the same problem I cant call them with my 3 mobile they are getting all other calls. They are both in their 80s so not good they have to spend hours on the phone to sky. They both have health issues so its not great. Sort it out Sky!

Re: House phone wont except my 3 mobile call

Stuart0071 — Tue, 18 Nov 2025 07:29:18 GMT

I have been on phone to tech team and still can't call my home this has been 2 month now . But I'm going to try a last thing and order new SIM card from 3 mobile just to check its not sim as put a re card in my phone and I can call home so it's not the phone.

Re: House phone wont except my 3 mobile call

kodiak15 — Tue, 18 Nov 2025 07:38:51 GMT

3 of us are with three, myself my daughter & my partner & none of us can phone my parents landline. Not good!

Re: House phone wont except my 3 mobile call

Stuart0071 — Tue, 18 Nov 2025 07:42:03 GMT

This just happened when I changed onto fibre with sky

Re: House phone wont except my 3 mobile call

Frank53 — Wed, 19 Nov 2025 16:45:16 GMT

I have had the same problem since mid September still not sorted but apparently in the hands of the network team in Newcastle! Apparently been investigated by numerous times and closed but never resolved. I also can not get landline calls from Talk Talk or virgin mobile.

I am sure Sky know this is an issue but won't admit it the amount of excuses I have had from agents a lot of which is totally contrary to the advice on this forum.

Re: House phone wont except my 3 mobile call

Stuart0071 — Wed, 19 Nov 2025 17:00:19 GMT

We will see . Will get my father to write a letter of concern and to investigation. He is a solicitor so see what that does then it be compo

Re: House phone wont except my 3 mobile call

MrRichAllen1976 — Thu, 20 Nov 2025 17:46:43 GMT

With respect mate, I know from painful experience that 3's CS are worse than useless most of the time and that's being kind, a few years back we had a major problem because both mine and Dad's initials are R Allen, and we were both 3 customers, they thought he was me and I was him and wouldn't talk to either of us without intense faffery.

Re: House phone wont except my 3 mobile call

CiaranJ — Wed, 26 Nov 2025 14:47:35 GMT

We also have this problem. Sky landline can call out fine, can receive calls from landlines and other mobiles but not from O3 mobiles.

Logged call on 08 November 2025 and were told it was escalated and would be fixed in 72 hours.

Chased Sky numberous times since. Spent hours on the phone. Rebooted all devices. Then advised to unplug everything for an hour. Call ed last week in frustration. Agent was very understanding and promised to call us back yesterday. No call!!!

Two things are frustrating;

First we have to spend hours chasing Sky, they do not come back with any updates.

Second this is not an isolated problem clearly and is known by Sky so their network support are not being honest and just fobbing us off.

Has anybody managed to get any solution with this?

Did the suggested SIM card replacement work?

Looks like we either put up with it or leave Sky and find another provider.

Re: House phone wont except my 3 mobile call

CiaranJ — Wed, 26 Nov 2025 15:05:41 GMT

Correction, we are with the Three network via ID mobile, not sure why I typed O3!!!

Re: House phone wont except my 3 mobile call

Frank53 — Wed, 26 Nov 2025 15:15:11 GMT

My issue continues they keep closing my complaint but no fix in place thinking of going to the press on this one as trhey just keep sayting its being investigated

Re: House phone wont except my 3 mobile call

Stuart0071 — Wed, 26 Nov 2025 15:26:00 GMT

No replaced SIM card but now I know it is definitely a sky issue

Re: House phone wont except my 3 mobile call

kodiak15 — Wed, 26 Nov 2025 15:29:08 GMT

Something needs to be done, my parents are both in their 80s & I need the house phone to take my calls as dad cant use the mobile.

Re: House phone wont except my 3 mobile call

Stuart0071 — Wed, 26 Nov 2025 15:30:16 GMT

Yep that's sky through and through same thing they did to me

Re: House phone wont except my 3 mobile call

CiaranJ — Mon, 08 Dec 2025 19:20:56 GMT

Amazingly we found today that our Sky landline is now taking calls from our 3 mobile phones.

Never got any reply from Sky and we also logged it with iD Mobile who use the 3 network and never got any further with them either.

So no idea what happened other than my wife tried it and now it works.