topic Broadband activated but phone problem. in Talk

Broadband activated but phone problem.

David382 — Tue, 25 Nov 2025 13:22:12 GMT

BB is very good but phone had no dial tone.

Read a previous post about dialing 17070 dialled it even with no dial tone and an Automated Sky response said this phone number is ********** but it is not my old number that was suposed to be transfered at activation this morning.

Using my mobile it rings my phone and my phone now has dial tone.

Will the transfer of my old number happen?

Or have Sky messed up?

Do I wait or be proactive and contact Sky, if so how?

Thanks.

Re: Broadband activated but phone problem.

Daniel0210 — Tue, 25 Nov 2025 13:28:32 GMT

@David382

Sometimes you will need to wait 24+ hours after installation before the landline is fully operational.

Re: Broadband activated but phone problem.

David382 — Tue, 25 Nov 2025 13:32:52 GMT

Thanks.

PS.

Will I get a Welcome to Sky e-mail/message today when they think I'm activated

Re: Broadband activated but phone problem.

Daniel0210 — Tue, 25 Nov 2025 13:38:53 GMT

@David382

I'm trying to remember if my son received anything when he joined just before last Christmas. I don't think he did.

Re: Broadband activated but phone problem.

Mark39 — Tue, 25 Nov 2025 14:44:27 GMT

@David382 it's not always possible to keep your number, even if you ask to. I suspect that's what has happened in this case.

Re: Broadband activated but phone problem.

David382 — Fri, 28 Nov 2025 20:57:26 GMT

No I didn't recieve a welcome message following activation.

Phone still on new number and not on the one I asked to be transferred.

My e-mail to Sky about this recieved an auto acknowledgement saying reply would be 72 hours so about a day to go, fingers and toes crossed 🙂

I'm surprised Sky haven't as yet tried to sell me TV, but early days.

Re: Broadband activated but phone problem.

Mark39 — Fri, 28 Nov 2025 21:06:27 GMT

@David382 I'll be pleasantly surprised if you get a reply to your email within 72 hours......

Re: Broadband activated but phone problem.

David382 — Fri, 28 Nov 2025 21:17:13 GMT

Well I got my next question ready for this group if no reply received. 🙂