https://helpforum.sky.com/t5/Talk/Engineer-came-but-phone-won-t-connect/m-p/5146521#M97800 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2112829">@dinkyboots</a>&nbsp;just unplug the phone cable from the old wall socket and plug it into the socket at the back of the new broadband Hub. The fitting is,the same.</P> Thu, 20 Nov 2025 10:52:06 GMT Mark39 2025-11-20T10:52:06Z https://helpforum.sky.com/t5/Talk/Engineer-came-but-phone-won-t-connect/m-p/5146502#M97799 <P>Hello</P><P>&nbsp;</P><P>an engineer came out yesterday and upgraded my grandmas broadband but now the phone won't plug into the wifi box</P> Thu, 20 Nov 2025 10:32:39 GMT https://helpforum.sky.com/t5/Talk/Engineer-came-but-phone-won-t-connect/m-p/5146502#M97799 dinkyboots 2025-11-20T10:32:39Z https://helpforum.sky.com/t5/Talk/Engineer-came-but-phone-won-t-connect/m-p/5146521#M97800 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2112829">@dinkyboots</a>&nbsp;just unplug the phone cable from the old wall socket and plug it into the socket at the back of the new broadband Hub. The fitting is,the same.</P> Thu, 20 Nov 2025 10:52:06 GMT https://helpforum.sky.com/t5/Talk/Engineer-came-but-phone-won-t-connect/m-p/5146521#M97800 Mark39 2025-11-20T10:52:06Z