topic Re: Landline not working in Talk

Landline not working

NRwoodspringy — Wed, 04 Jan 2023 16:23:04 GMT

Can't recieve or make any calls

Re: Landline not working

Mark39 — Wed, 04 Jan 2023 16:27:36 GMT

New to Sky? Any changes to your subscription recently? Or is this out of the blue? Dial tone? What have you tried?

Re: Landline not working

NRwoodspringy — Wed, 04 Jan 2023 16:28:25 GMT

Hi Mark,

No changes to subscription

Put a new phone in last night and worked fine, today there was someone from BT openreach at the local box and now can't get any calls at all.

Re: Landline not working

Mark39 — Wed, 04 Jan 2023 16:36:29 GMT

First try the connection test here (even if your broadband is working ok). If it detects the fault, you'll be able to book an engineer there and then. If not, best to report it to Sky. Quickest to call, if you have the means, or if not let us know and we can ask the messaging team to contact you via the forum here.

https://www.sky.com/help/home/sky-talk/fix-problems-with-my-phone/articles/fix-phone-problems-start

Re: Landline not working

NRwoodspringy — Wed, 04 Jan 2023 16:38:45 GMT

Thanks Mark,

Appreciate your help,

Have followed all of the steps multiple times to no avail...

I do not have the means, could you help via online like you said? Many Thanks

Re: Landline not working

Mark39 — Wed, 04 Jan 2023 16:51:49 GMT

@NRwoodspringy I gave you the wrong link - sorry. Here's the correct one for the connection test: https://www.sky.com/help/articles/broadband-diagnostic-start

Re: Landline not working

NRwoodspringy — Wed, 04 Jan 2023 17:02:37 GMT

Thanks for all your help Mark,

They emailed to say its an external fault!

Thanks again!

Re: Landline not working

Mark39 — Wed, 04 Jan 2023 17:05:48 GMT

Glad the cause has been identified. All they need to do now is fix it! Hopefully it won't be too long.

Re: Landline not working

Hazelcr1947 — Tue, 16 Jan 2024 13:57:12 GMT

I have sky talk with broadband, I have a landline and have just moved flats but my land line is not working, I have no dialing tone and cannot receive calls ,please can you advise.

Re: Landline not working

Mark39 — Tue, 16 Jan 2024 14:13:45 GMT

@Hazelcr1947 when was your broadband/Talk service activated? Does your Sky Hub have a Voice light which is lit? If so, your phone needs to be plugged into the Hub, not the wall socket.

Re: Landline not working

Viccollins — Mon, 02 Dec 2024 12:51:53 GMT

Landline not working

Re: Landline not working

Mark39 — Mon, 02 Dec 2024 13:22:05 GMT

@Viccollins wrote:

Landline not working

You're not giving us much to work with. Are you new to Sky Talk (landline) and broadband? When was your service activated? White broadband Hub, or black?

Re: Landline not working

janer2234 — Mon, 02 Dec 2024 17:10:36 GMT

Mine isn't either - I do have a dialling tone, but every number I've tried says it can't be connected. !! I had new Full Fibre fitted last Monday but haven't had to make a landline call since as I'm recovering from surgery and not working. Does anyone have an answer AI ran out of ideas!

Re: Landline not working

Mark39 — Mon, 02 Dec 2024 17:12:23 GMT

@Mark39 wrote:

You're not giving us much to work with. Are you new to Sky Talk (landline) and broadband? When was your service activated? White broadband Hub, or black?

Re: Landline not working

Lozza18 — Tue, 31 Dec 2024 17:33:35 GMT

You need to press the reset button on the back of your router and then you should see 4 x green lights when it's sorted itself out. You will be able to send and receive calls if you have plugged the phone part into the uk router plug.

Re: Landline not working

Reggie8 — Mon, 10 Nov 2025 10:39:46 GMT

How do I report landline not working ?

Re: Landline not working

Mark39 — Mon, 10 Nov 2025 11:29:14 GMT

@Reggie8 if you have the means, call them. Alternatively tell us more about the issue and background to it - for example, whether you're new to Sky landline.