topic Re: Phone not working in Talk

Phone not working

Roxy-- — Sat, 08 Nov 2025 07:14:44 GMT

My home phone isn't working I was told someone would look into it over 3 days but it's been a few weeks now.

Re: Phone not working

Daniel0210 — Sat, 08 Nov 2025 07:36:52 GMT

@Roxy--
You aren’t communicating with Sky by posting on here. This is a customer ➡️ customer discussion forum where we try to help other Sky customers.

Is your broadband working okay? If you haven't done it yet try the below line test. Disregard it saying it will test your broadband

https://www.sky.com/help/articles/fix-phone-problems-start

Re: Phone not working

Mark39 — Sat, 08 Nov 2025 09:23:39 GMT

@Roxy-- many faults are fixed within the 2/3 days Sky advise. That's when Openreach first investigate. However, if Openreach's initial investigation shows that additional work is required, it can take longer. I'd guess that's what has happened in your case. You could give Sky a call to see,if they've received any update from Openreach.