topic Landline compensation in Talk

Landline compensation

keepinitreal — Tue, 21 Oct 2025 15:53:39 GMT

Is compensation paid when you can call out but cannot receive incoming calls on the landline phone?

Re: Landline compensation

Mark39 — Tue, 21 Oct 2025 16:02:54 GMT

@keepinitreal no, it's only paid for complete loss of service. See Sky's guide here: https://www.sky.com/help/articles/auto-compensation

Re: Landline compensation

GD1 — Tue, 21 Oct 2025 16:03:10 GMT

@keepinitreal Have you reported a fault? Looking at the auto compensation it has to be a total loss of service, which you're not experiencing Sky Broadband & Talk Automatic Compensation | Sky Help | Sky.com | Sky Help | Sky.com

Re: Landline compensation

keepinitreal — Tue, 21 Oct 2025 21:28:08 GMT

I was unsure as I felt the wording was a bit ambiguous. While it states that it has to be a complete loss of service it also says that 'total loss of service' means ' Can't make OR receive any calls' rather than 'Can't make AND receive any calls'. After all, what good is a phone which nobody can call !! Any thoughts appreciated

Re: Landline compensation

Mark39 — Tue, 21 Oct 2025 21:31:20 GMT

@keepinitreal if in doubt, speak to Sky - they'll be able to clarify it.

Re: Landline compensation

keepinitreal — Tue, 21 Oct 2025 21:35:56 GMT

Meant to say I reported the fault yesterday. It hasn't actually worked since installation on 3rd October. Truth is it's taken me this long to muster further strength to contact Sky after spending hours on the phone (without success) trying to retrieve my old number which I had for 24 years previously but had requested to keep. They really could not care less and as Cher once sung 'If I Could Turn Back Time' then I would NEVER had changed to Sky from Vodafone!!