topic Re: Cityfibre connected, now no dial tone on landline in Talk

Cityfibre connected, now no dial tone on landline

Liz181 — Fri, 17 Oct 2025 17:41:35 GMT

Please help! I had Cityfibre connected now I have no dial tone on landline. How do I resolve?

Re: Cityfibre connected, now no dial tone on landline

Daniel0210 — Fri, 17 Oct 2025 18:34:18 GMT

It's normal for the Sky Talk landline to not operate fully for 24+ hours after the broadband activation. Presumably you've got it plugged into the back of the hub and NOT a wall socket?

Re: Cityfibre connected, now no dial tone on landline

Liz181 — Fri, 17 Oct 2025 19:04:53 GMT

I have got them plugged into the hub. Shame the engineer didn't do this for me. Still no dial tone 😞

Re: Cityfibre connected, now no dial tone on landline

Daniel0210 — Fri, 17 Oct 2025 19:08:52 GMT

@Liz181

When was your activation date?

Re: Cityfibre connected, now no dial tone on landline

Liz181 — Fri, 17 Oct 2025 19:13:29 GMT

I got connected today. Don't know activation date?

Re: Cityfibre connected, now no dial tone on landline

Daniel0210 — Fri, 17 Oct 2025 19:15:26 GMT

@Liz181 wrote:

I got connected today. Don't know activation date?

@Liz181

It's today then. See if the landline works tomorrow. If not you'll need to contact Sky.

Re: Cityfibre connected, now no dial tone on landline

Liz181 — Tue, 21 Oct 2025 04:39:08 GMT

Update, all now working. Done a reset in the end. I have a dial tone. Thankyou sky Community