https://helpforum.sky.com/t5/Talk/I-cannot-receive-calls/m-p/5120795#M97391 <P>Please can some assist.&nbsp; I can make outgoing calls but I cannot receive calls?</P><P>&nbsp;</P><P>&nbsp;</P> Mon, 20 Oct 2025 15:34:46 GMT Liz183 2025-10-20T15:34:46Z https://helpforum.sky.com/t5/Talk/I-cannot-receive-calls/m-p/5120795#M97391 <P>Please can some assist.&nbsp; I can make outgoing calls but I cannot receive calls?</P><P>&nbsp;</P><P>&nbsp;</P> Mon, 20 Oct 2025 15:34:46 GMT https://helpforum.sky.com/t5/Talk/I-cannot-receive-calls/m-p/5120795#M97391 Liz183 2025-10-20T15:34:46Z https://helpforum.sky.com/t5/Talk/I-cannot-receive-calls/m-p/5120798#M97392 <P>Is there some background to? Are you new to Sky broadband? Or upgraded your Sky broadband service? Has your landline with Sky worked OK up to now?</P> Mon, 20 Oct 2025 15:38:06 GMT https://helpforum.sky.com/t5/Talk/I-cannot-receive-calls/m-p/5120798#M97392 Mark39 2025-10-20T15:38:06Z https://helpforum.sky.com/t5/Talk/I-cannot-receive-calls/m-p/5120802#M97393 <P>No I'm new.&nbsp; Sky fiber upgrade.&nbsp; Tried the old turning off router and box on wall and resetting router.&nbsp; I can call out from landline but cannot call into landline says not available.</P> Mon, 20 Oct 2025 15:43:04 GMT https://helpforum.sky.com/t5/Talk/I-cannot-receive-calls/m-p/5120802#M97393 Liz183 2025-10-20T15:43:04Z https://helpforum.sky.com/t5/Talk/I-cannot-receive-calls/m-p/5120832#M97394 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4511417">@Liz183</a>&nbsp;thanks for the detail. When was your fibre upgrade completed? It can take 24 hours or so for the landline service to complete activation.&nbsp;</P> <P>&nbsp;</P> <P>Do you have a white Hub or black?</P> Mon, 20 Oct 2025 16:09:31 GMT https://helpforum.sky.com/t5/Talk/I-cannot-receive-calls/m-p/5120832#M97394 Mark39 2025-10-20T16:09:31Z