topic Use of landline in Talk

Use of landline

GaryF5 — Thu, 16 Oct 2025 13:54:12 GMT

I thought I had a package whereby I could use my landline over the wi-fi for free but I have been charged. Should I have been charged or is the charge a mistake?

Re: Use of landline

Mark39 — Thu, 16 Oct 2025 15:29:39 GMT

Yes. Internet calls (Sky VOIP) are charged in exactly the same way as standard calls. You might want to consider signing up for a call package with a fixed monthly subscription, if you use the phone frequently.

Re: Use of landline

TimmyBGood — Thu, 16 Oct 2025 19:28:54 GMT

@GaryF5 wrote:

I thought I had a package whereby I could use my landline over the wi-fi for free

Unless they've changed the billing layout, the Sky Talk Internet Calls service is shown as 'free' alongside Sky Broadband. Unfortunately this fails to indicate that actually making outbound calls has a very substantial per-minute cost unless there's an appropriate add-on in place (Sky Talk 'Evenings and Weekends Extra', 'Anytime Extra' or 'International Extra')