topic Re: Phone Line Fault in Talk

Phone Line Fault

DanM0rgan — Sun, 22 Jan 2023 11:45:55 GMT

I have a fault on our landline. The handset is displaying 'Check Phone Line' and I have no dialing tone. Outgoing calls are not possible and I am not able to receiving incoming calls.

The broadband is working fine (I do not have Internet Calls). I have gone through the Sky Help pages and followed guidance but have not solved the problem. Is there an option to test the line as I cannot find one?

Re: Phone Line Fault

caesarome — Sun, 22 Jan 2023 11:59:27 GMT

@DanM0rgan wrote:

Is there an option to test the line as I cannot find one?

See if you can run this line test to see if a fault is found outside of your property and if something is found you can book an engineer repair, ignore the fact it says it will test your broadband:

https://www.sky.com/help/home/broadband/my-broadband-speed/no-connection-slow-wifi/articles/broadband-diagnostic-start

You can also run this test via the MySky app.

Let us know how you get on.

Re: Phone Line Fault

Wellman2 — Wed, 15 Oct 2025 12:04:14 GMT

@DanM0rgan wrote:
I have a fault on our landline. The handset is displaying 'Check Phone Line' and I have no dialing tone. Outgoing calls are not possible and I am not able to receiving incoming calls.

The broadband is working fine (I do not have Internet Calls). I have gone through the Sky Help pages and followed guidance but have not solved the problem. Is there an option to test the line as I cannot find one?

Re: Phone Line Fault

Daniel0210 — Wed, 15 Oct 2025 12:16:23 GMT

@Wellman2

You've just copied a post from two and a half years ago. If you are saying you're having the same issue then the reply from @caesarome still applies to you too.

Re: Phone Line Fault

Mark39 — Wed, 15 Oct 2025 12:23:53 GMT

@Wellman2 if the connection test doesn't detect a fault, work through Sky's help here: https://www.sky.com/help/sky-talk/fix-problems-with-my-phone/articles/fix-phone-problems-start

Click 'still need help' for contact details if it doesn't resolve the problem.