topic Re: No phone line since full fiber installed in Talk

No phone line since full fiber installed

Karancustance — Mon, 13 Oct 2025 11:37:00 GMT

Ive got no phone line since my full fiber was installed. Reported on the 8th oct was asked to call to give more information but cant get past the ai to talk to someone. Can anyone help please. Im disabled and rely on my phone.

Re: No phone line since full fiber installed

Daniel0210 — Mon, 13 Oct 2025 11:44:30 GMT

@Karancustance
If you have health issues, it may be worth registering with the Sky Accessibility Team who may be able to help now or in the future. Once registered there are also different methods of communication with this team other than phoning so have a look at the related links here… ~

https://www.skyaccessibility.sky/

https://www.sky.com/help/articles/accessibility-information-sky-mobile-broadband-and-talk-customers

https://www.sky.com/help/articles/third-party-assistance

Re: No phone line since full fiber installed

Mark39 — Mon, 13 Oct 2025 12:18:07 GMT

@Karancustance is your phone plugged into your broadband Hub (it won't work from a wall socket)? Do you have a black Hub, or white? If it's black, is the Voice LED on the front panel illuminated? Amber or green?