topic Re: phone not working in Talk

phone not working

Harry651 — Wed, 24 Sep 2025 08:09:43 GMT

my phone it not work there's no voice light on my router no dial tone can't make or receive calls

Re: phone not working

caesarome — Wed, 24 Sep 2025 09:00:18 GMT

@Harry651

Ignore the fact this says it is for broadband so try running the line test here to see if any faults are found:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

Re: phone not working

Mark39 — Wed, 24 Sep 2025 09:02:45 GMT

@Harry651 does your phone plug into a wall socket or into your broadband Hub? Are you new to Sky broadband and landlines, or has your landline with Sky,been working ok up to now?