topic Re: No dialllmg tone . Many sky checks in Talk

No dialllmg tone . Many sky checks

barbbath — Thu, 18 Sep 2025 12:32:38 GMT

I have had no landline for almost 2 weeks. No dialling tone. Sky have done many checks and confirmed it is a fault on the line.bbut cannot book appt with BT. I have had direct messaging with sky for over a week and was told on Monday that problemvhas been escalated but now messaging closed and back to virtual asst

Re: No dialllmg tone . Many sky checks

Mark39 — Thu, 18 Sep 2025 12:44:36 GMT

@barbbath have Sky said why they can't report this to Openreach (not BT)?

Re: No dialllmg tone . Many sky checks

barbbath — Thu, 18 Sep 2025 14:40:28 GMT

They have done many checks and confirmed it's a fault but cannot connect to BT. I don't understand it all. I am 85years old living alone and have followed their instructions and taken photos . Had live messaging for a week. Told on Monday that problem was being escalated but heard nothing since and messenger has been closed

Re: No dialllmg tone . Many sky checks

Daniel0210 — Thu, 18 Sep 2025 14:43:56 GMT

@barbbath

Sorry you're having this issue.

This is a customer led discussion forum where Sky customers are here to try to help other customers. You aren’t speaking to Sky Customer Services here.

As asked by @Mark39

@Mark39 wrote:

@barbbath have Sky said why they can't report this to Openreach (not BT)?

Re: No dialllmg tone . Many sky checks

Mark39 — Thu, 18 Sep 2025 15:43:47 GMT

@barbbath unfortunately, as @Daniel0210 posted, we're customers here, and so are limited in the help we can offer.

There are two options I would suggest:

1. speak to the Accessibioity team and explain your circumstances to them - they may be able to find out what’s going on with the fault you raised: https://www.sky.com/help/articles/contacting-sky-accessibility

2. Raise a formal complaint explaining that you've spoken to Sky several times and nothing has been done: https://www.sky.com/help/articles/sky-customer-complaints-code-of-practice/

Re: No dialllmg tone . Many sky checks

barbbath — Thu, 18 Sep 2025 20:04:46 GMT

Ok..I wondered how system worked that tests links in with making appt and prevents contacts. I have tried phoning my landline on my mobile and I have a message saying I have dialled the wrong number which obviously I have not.