topic Re: Sky Talk Shield still not working in Talk

Sky Talk Shield still not working

doublais — Tue, 03 Sep 2024 13:58:07 GMT

There appears to be no progress on this since April when the last thread was closed. Currently plagued with scam calls but unable to block any. Any further news or information?

Thanks

Re: Sky Talk Shield still not working

JohnMit — Thu, 30 Jan 2025 15:15:04 GMT

When I try to access the 'Sky Talk Shield' page on Sky,com, I get the following message

Whoops, there's been an error

There's been an error loading the page and we can't change your settings right now. If you've just activated Sky Talk Shield it can take up to 24 hours before you can make changes. Please try again later.

# It appears to have been like this for over 6 months #

Re: Sky Talk Shield still not working

Mark39 — Thu, 30 Jan 2025 15:16:36 GMT

Yes, it's an outstanding fault which affects some customers. If you give Sky a call they'll activate the Shield for you.

Re: Sky Talk Shield still not working

JohnMit — Thu, 30 Jan 2025 15:36:03 GMT

Thanks for the reply Mark39.

I already have this activated, but I am not able to get onto the portal to make any changes

This hasn't worked for months and checking through the threads, no one at Sky is doing anything about it☹️

Re: Sky Talk Shield still not working

Mark39 — Thu, 30 Jan 2025 15:45:37 GMT

Not as convenient, but you can make changes via your phone handset, if it helps: https://www.sky.com/help/home/sky-talk/sky-talk-features/sky-talk-shield/articles/sky-talk-shield-using-star-and-block-lists

Re: Sky Talk Shield still not working

froggythrower — Tue, 15 Apr 2025 13:31:47 GMT

I have been unable to access the Sky Talk Shield user setting menu, for well over a year now, it may even be longer as I only discovered the user interface problem about 14 months ago when I needed to ammend a number, it could have been inoperation for even longer as I never needed to use it until I discovered it not working, I cannot access the user settings either on the Sky App, or The Sky Website, I have been using Talk Shield ever since it was launched, and it worked well at first, it is still active and working if I dial from my home phone, and I am able to add or remove numbers by using the search function, and it is still usable when a live call comes through.
But even today again I find the app and online account user functions inoperable with the "WHOOPS" Message, and Sky Customer Services are unhelpful, and do not offer any solution or compensation, I bet they are not really wasting IT Resources trying to fix the fault when all lines will soon be digital and most people are moving away from Landline Numbers, I read only around 47% of UK homes still have a Landline Number, and supposedly around 14% of those do not even use it or even have a phone plugged in to it, in 2016 there were over 86% of homes with an active frequently used landline number.
I used to have a Landline phone in every room, today I only have one handset in my Front Room, and apart from the odd SCAM caller there are only 2 people who call my landline number instead of my mobile, one is my 90 year old Mum and the other my Doctors, both which I have told to call my mobile and both ignore this, so hey I suppose it's no "Drama" it only partially works as intended, and I bet in the near future I will no longer be a Landline user either.

Re: Sky Talk Shield still not working

Mark39 — Tue, 15 Apr 2025 13:41:09 GMT

@froggythrower as explained earlier, it's a fault known to Sky which affects some, but not all subscribers. You can use the physical buttons on your handset as a workaround.

Re: Sky Talk Shield still not working

KimP — Thu, 18 Sep 2025 10:28:35 GMT

Has anybody managed to access Sky Talk Shield, either on the computer or on My Sky App?

I've been trying for nearly 2 years now!!

Re: Sky Talk Shield still not working

Mark39 — Thu, 18 Sep 2025 10:33:07 GMT

@KimP wrote:

Has anybody managed to access Sky Talk Shield, either on the computer or on My Sky App?

I've been trying for nearly 2 years now!!

Unfortunately it's a fault affecting some customers, which Sky appear to be in no rush to fix. Not as convenient perhaps but you can still use your phone's keypad to add/remove starred and blocked numbers.