topic Re: new customer cannot make calls in Talk

new customer cannot make calls

mick19541 — Wed, 10 Sep 2025 14:26:12 GMT

hello,i am a new sky superfast broadband customer & today is my activation date. Broad band is fine. I can receive calls from a landline, but i cant make calls from a landline & get the engaged tone.

any help would be great. been messing about with this since 8 am.

Thank You

Re: new customer cannot make calls

Mark39 — Wed, 10 Sep 2025 14:29:08 GMT

@mick19541 is your phone plugged into your broadband Hub?

Re: new customer cannot make calls

Daniel0210 — Wed, 10 Sep 2025 14:29:28 GMT

@mick19541

It's normal for the Sky Talk landline to not operate fully for 24+ hours after the broadband activation. Presumably you've got it plugged into the back of the hub and NOT a wall socket?

Re: new customer cannot make calls

mick19541 — Wed, 10 Sep 2025 14:41:04 GMT

Thank you for the replies........still trying to navigate this website so i can reply! Yes, the connections are all ok & connected correctly.

Re: new customer cannot make calls

Daniel0210 — Wed, 10 Sep 2025 14:43:21 GMT

@mick19541

As already stated if your activation date is today… It's normal for the Sky Talk landline to not operate fully for 24+ hours after the broadband activation.

Re: new customer cannot make calls

mick19541 — Thu, 11 Sep 2025 12:10:26 GMT

Yep, all working now. Thanks again for the replies all.