topic Re: Landline Stopped working yesterday in Talk

Landline Stopped working yesterday

Rhona12 — Tue, 09 Sep 2025 09:12:32 GMT

Landline is not recieveing or making calls, there is no dialing tone, my husband has tried everything on your help section but still nothing. I rely on this phone line for hospital apointments as i am being treated for end of life throat cancer and need the phone working again as soon as possible.

Re: Landline Stopped working yesterday

Mark39 — Tue, 09 Sep 2025 09:18:24 GMT

Try Sky's Service Status checker (link in the help below) for known issues in your area, and then run the connection test, even if your broadband is ok.

https://www.sky.com/help/articles/broadband-diagnostic-start

If there are no known faults and the connection test doesn't detect a problem, you'll need to report it to Sky.

If you have the means, give them a call, otherwise you can contact them for a private online chat as explained here: https://helpforum.sky.com/t5/Account-Billing/Want-to-private-message-Sky/ba-p/4895295

Re: Landline Stopped working yesterday

Rhona12 — Tue, 09 Sep 2025 09:29:29 GMT

Done all the test it all comes back as working and i do not get very good signal on my mobile phone so can not contact sky by phone, and as i said it is hard for me to speak dew to throat cancer.

Re: Landline Stopped working yesterday

Mark39 — Tue, 09 Sep 2025 09:37:04 GMT

@Rhona12 either use the chat option I posted previously, or in view of your difficulty with speaking, you could register with Sky's Accessibility team, who offer additional means of contact: https://skyaccessibility.sky