topic Re: Phone not working in Talk

Phone not working

Pappy69 — Mon, 08 Sep 2025 12:58:32 GMT

We switched to sky on 29th August and I plugged the phone into the back of the router and the phone doesn't work i.e. no ring tone, can't call out or receive calls. The display on the phone says "please check line cord". The phone works if I plug it directly into the phone socket on the wall, but not when it is connected to the sky max hub. I have done the "unplug and turn modem off for an hour which makes no difference".

Re: Phone not working

Mark39 — Mon, 08 Sep 2025 13:02:18 GMT

@Pappy69 is your phone fully functional when it's plugged into the wall socket? Do you have full fibre with Sky with an ONT installed?

Re: Phone not working

Pappy69 — Mon, 08 Sep 2025 15:13:35 GMT

Yes the phone is fully functional when plugged into phone socket. Yes, I have full fibre and ONT box

Re: Phone not working

Mark39 — Mon, 08 Sep 2025 15:50:21 GMT

@Pappy69 it sounds as though Openreach haven't completed the switch yet. It,doesn't usually take,this long though.

You could try turning off your ONT and your Max Hub for at least an hour to,see if that prompts the,change. If not, you may need to contact Sky .