topic Re: Landline number lost as part of upgrade in Talk

Landline number lost as part of upgrade

Susanc4 — Mon, 08 Sep 2025 10:56:14 GMT

Hi, Can someone please help me with which number to call regarding a landline number lost as part of an upgrade that was mistakingly handled as a new contract? I've tried calling the broadband helpline 5 times and don;t seem to be getting anywhere. Latest call I was given a number to call for the number porting department and it's a dead line when I call it.

Re: Landline number lost as part of upgrade

Caravanj — Mon, 08 Sep 2025 11:08:18 GMT

I'm thinking of moving to Sky from BT where I have 1GB full fibre & a router connected digital phone package but the last thing I'd want is to lose my phone number during the transfer.

Re: Landline number lost as part of upgrade

Mark39 — Mon, 08 Sep 2025 12:12:15 GMT

@Susanc4 unless Sky give you a particular number to call, all numbers go to customer services. What have Sky said to you when you've spoken to them?

Re: Landline number lost as part of upgrade

Mark39 — Mon, 08 Sep 2025 12:12:50 GMT

@Caravanj wrote:

I'm thinking of moving to Sky from BT where I have 1GB full fibre & a router connected digital phone package but the last thing I'd want is to lose my phone number during the transfer.

@Caravanj realistically, that is a possibility, I'm afraid.

Re: Landline number lost as part of upgrade

Caravanj — Mon, 08 Sep 2025 12:38:33 GMT

@Mark39 Thanks for your reply, a new number won't be a deal breaker if my current provider won't drop their price to match Sky's price.

Re: Landline number lost as part of upgrade

Mark39 — Mon, 08 Sep 2025 12:42:25 GMT

@Caravanj wrote:

@Mark39 Thanks for your reply, a new number won't be a deal breaker if my current provider won't drop their price to match Sky's price.

Go for it! At least you're forewarned of the possibility, so it won't come as a total shock if you do happen to lose your number in the transfer.

Re: Landline number lost as part of upgrade

Susanc4 — Mon, 08 Sep 2025 12:59:36 GMT

That they would cancel the new contract and my old number would come back. Cancelled and didn't come back. Give it 24hours....give it another 24hours....switch it all off....reset it.....switch it off for an hour and I'll call you back at 7.....no call!

called this morning and they gave me a 0207 number which is dead....

Re: Landline number lost as part of upgrade

Mark39 — Mon, 08 Sep 2025 13:05:12 GMT

@Susanc4 unfortunately I think you're going to have to call Sky back again - I certainly wouldn't wait for them to call you. You might want to raise a complaint: https://www.sky.com/help/articles/how-to-make-a-complaint

Re: Landline number lost as part of upgrade

Susanc4 — Mon, 08 Sep 2025 13:09:59 GMT

Thanks, I think you are right. Any idea which department I should ask to speak to?

Re: Landline number lost as part of upgrade

Mark39 — Mon, 08 Sep 2025 13:18:59 GMT

@Susanc4 not really, but they mentioned number porting before, so that might be worth a go ( if they don't give you the same dead number as the did before, of course.)