topic Re: Landline not working in Talk

Landline not working

Kelvink1 — Mon, 01 Sep 2025 13:37:08 GMT

Landline phone not working , done all the usual checks

Re: Landline not working

Chrisee — Mon, 01 Sep 2025 13:41:32 GMT

@Kelvink1 you need to reportvthe fault to Sky.

Re: Landline not working

Kelvink1 — Mon, 01 Sep 2025 13:43:01 GMT

Have tried many times, they don't do anything

Re: Landline not working

Daniel0210 — Mon, 01 Sep 2025 13:47:20 GMT

@Kelvink1 wrote:

Have tried many times, they don't do anything

@Kelvink1

What have they said? Tgey pass any fault to Openreach for investigation and a fix.

Re: Landline not working

Mark39 — Mon, 01 Sep 2025 13:55:25 GMT

@Kelvink1 bit short on any detail here. What's the background? New to Sky, or recently upgraded your broadband technology? Or has your Sky landline been working ok up to now? Black broadband Hub? Or white? Is your phone plugged into your broadband Hub? Or a wall socket?

Re: Landline not working

Kelvink1 — Mon, 01 Sep 2025 14:06:27 GMT

Wall socket with 2 outlets, i for hub, 1for phone. Black box, had over 1 year, always been ok

Re: Landline not working

Kelvink1 — Mon, 01 Sep 2025 14:07:28 GMT

Just say they will report each time

Re: Landline not working

Mark39 — Mon, 01 Sep 2025 16:27:02 GMT

@Mark39 wrote:

@Kelvink1 bit short on any detail here. What's the background? New to Sky, or recently upgraded your broadband technology? Or has your Sky landline been working ok up to now? Black broadband Hub? Or white? Is your phone plugged into your broadband Hub? Or a wall socket?

Re: Landline not working

Kelvink1 — Mon, 01 Sep 2025 16:34:40 GMT

No dual wall socket one for phone one for broadband

Re: Landline not working

Mark39 — Mon, 01 Sep 2025 16:49:00 GMT

Thanks for the detail. As you've reported it before and you're not getting anywhere, I'd suggest raising a complaint highlighting that you've reported it several times and it's still not fixed. Use the web-form option to complain.

Re: Landline not working

Kelvink1 — Mon, 01 Sep 2025 16:50:16 GMT

Thanks

Re: Landline not working

Mark39 — Mon, 01 Sep 2025 16:52:15 GMT

@Kelvink1 sorry - meant to include a link to the help on complaints: https://www.sky.com/help/articles/how-to-make-a-complaint