topic Re: Engaged tone for all incoming calls in Talk

Engaged tone for all incoming calls

SteveW361 — Thu, 28 Aug 2025 09:06:25 GMT

I have switched from BT to Sky Broadband, TV and Talk this week. Everything works fine exceot the landline. I am getting an dialling tone and can ring out okay but...if I try rining in I get an egnaged tome or busy message. The phone is not in use. I have trued rebooting the hub and checked all the connections. I have also followied the help advice on the Sky App and reported the issue bu ending a photo - but it is still not working. Can anyone help?

Re: Engaged tone for all incoming calls

Mark39 — Thu, 28 Aug 2025 09:22:16 GMT

When was your Sky service activated? Do you have a black Hub, or white? Do you have full fibre with an ONT or standard broadband via a phone socket?

Re: Engaged tone for all incoming calls

SteveW361 — Thu, 28 Aug 2025 09:28:06 GMT

Sky service was activated on the 20 August but I was away at the time so did not install all the Sky equipment until last Sunday (24th). I have a black hub and standard broadband via a phone socket.

Re: Engaged tone for all incoming calls

Mark39 — Thu, 28 Aug 2025 09:38:49 GMT

@SteveW361 thank you for the clear answers. I'm assuming your phone is plugged into your Hub.

It may be just that activation is taking an unusually long time to complete, in which case Sky should be monitoring it. Initial part activation is reported here frequently. But I'd suggest restarting your Hub again today, if you haven't already done so, and if it's no different, giving them a call on 150 to report it, just to check that Sky are on the case.

Re: Engaged tone for all incoming calls

SteveW361 — Thu, 28 Aug 2025 10:02:01 GMT

Thanks for your help. I will do as you suggest and fingers crossed. I did think that activation may take a little time but was surprised that the line works to call out but not in! Seemed odd to me.

Re: Engaged tone for all incoming calls

bluntswood — Sat, 11 Jul 2026 11:09:05 GMT

Did you get a solution to this as I have an identical problem and it's impossible to speak to a human being at Sky!

Re: Engaged tone for all incoming calls

Mark39 — Sat, 11 Jul 2026 12:24:23 GMT

@bluntswood wrote:

Did you get a solution to this as I have an identical problem and it's impossible to speak to a human being at Sky!

One would hope so, as it was practically a year ago! Tell us more about the problem you're having, and the background to it.

Re: Engaged tone for all incoming calls

bluntswood — Sat, 11 Jul 2026 12:49:23 GMT

Thanks. I just switched back to Sky from BT for Fibre Broadband and voice calls. I have the white Sky Max router. No problem setting that up but the voice line will only make outgoing calls. Anyone trying to call me gets an engaged tone. I have tried unplugging the router for a few mins then restarting but the problem continues.

thanks in anticipation of your help.

Re: Engaged tone for all incoming calls

Mark39 — Sat, 11 Jul 2026 12:52:44 GMT

@bluntswood thanks for the detail. When was your Sky service activated? It's not unusual for there to be a bit of a delay before activation of the landline service is completed. Do you have full fibre, with a separate fibre optic cable connection to your home?

Re: Engaged tone for all incoming calls

bluntswood — Sat, 11 Jul 2026 13:08:37 GMT

Thank you. It was connected a fortnight ago but I was away until last night and only set it up then.

yes I have the fibre optic cable to the house

Re: Engaged tone for all incoming calls

Mark39 — Sat, 11 Jul 2026 13:11:50 GMT

@bluntswood sorry - should have asked before: do you have a white Max broadband Hub?

Re: Engaged tone for all incoming calls

bluntswood — Sat, 11 Jul 2026 13:16:39 GMT

Yes I do

Re: Engaged tone for all incoming calls

Mark39 — Sat, 11 Jul 2026 13:30:23 GMT

@bluntswood Sorry you said earlier that you had the white Hub - I missed it.

The Max Hub can take a few days to sort itself out once it has been set up. If it's the same on Monday, I'd suggest turning off both the Hub and the ONT for an hour to see if that coaxes it back to full function. If it doesn't it's probably best to report it to Sky. You can call them on 150 or if you wish we can ask Sky's messaging team to contact you here so that you can report it via a private online chat

Re: Engaged tone for all incoming calls

bluntswood — Sat, 11 Jul 2026 13:42:00 GMT

Thanks Mark. I'll leave it to late Monday and then if no better will take up your kind offer

Re: Engaged tone for all incoming calls

bluntswood — Mon, 13 Jul 2026 13:19:13 GMT

Well I have gone through the steps and no resolution. Still fine calling out but all incoming callers get the busy signal. What do you think is the best next step please?

Re: Engaged tone for all incoming calls

Mark39 — Mon, 13 Jul 2026 13:36:44 GMT

@bluntswood one final thing to check before reporting it to Sky - can you dial 17070,and check that the landline number recited in the recorded message is what,you're expecting? It's conceivable that you've been assigned a new number, rather than your old one being transferred from BT.

Re: Engaged tone for all incoming calls

bluntswood — Mon, 13 Jul 2026 13:43:23 GMT

Thanks. I just did that and it is my usual number

Re: Engaged tone for all incoming calls

Mark39 — Mon, 13 Jul 2026 14:06:37 GMT

@bluntswood OK, I've alerted Sky and a Community adviser may be able to help you via private, online messaging later today. Look out for a blue/red chat 'bubble' towards the bottom of the page. Replies from Sky may not be instant, so check back from time to time for updates. Once the chat is activated it remains open for 48 hours, after which it will automatically close..

For the detail of how it works see this guide:

https://helpforum.sky.com/t5/Did-you-know/My-post-has-been-escalated/ba-p/3711147#M1014

Re: Engaged tone for all incoming calls

bluntswood — Mon, 13 Jul 2026 14:14:15 GMT

Thank you very much Mark! I'll

let you know how it goes

Re: Engaged tone for all incoming calls

Brill+Gill — Mon, 13 Jul 2026 14:51:29 GMT

Thanks for escalating this @Mark39. We’ve sent @bluntswood an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.