topic Re: Problems with Sky talk in Talk

Problems with Sky talk

Derec — Mon, 18 Aug 2025 15:21:25 GMT

Just can't get the landline phone to make and receive calls since switching from EE to Sky. Wish we hadn't switched, a lot of hassle. Broadband seems to be fine.

Re: Problems with Sky talk

Mark39 — Mon, 18 Aug 2025 15:27:26 GMT

Is your phone plugged into your broadband Hub?

Re: Problems with Sky talk

Derec — Mon, 18 Aug 2025 16:23:01 GMT

Yes it is connected

Re: Problems with Sky talk

Mark39 — Mon, 18 Aug 2025 16:28:36 GMT

When did the switch complete? Is your handset a standard analogue device (not sure if EE have a digital voice service equivalent to BT's)? Do you jave a black broadband Hub? Or white?

Re: Problems with Sky talk

Derec — Mon, 18 Aug 2025 16:51:49 GMT

Broadband and phone switched last Monday 11th August. We have a white hub

Re: Problems with Sky talk

Mark39 — Mon, 18 Aug 2025 16:55:31 GMT

And your phone? And lastly do you have a full fibre service, with a separate ONT?

@Mark39 wrote:

When did the switch complete? Is your handset a standard analogue device (not sure if EE have a digital voice service equivalent to BT's)? Do you jave a black broadband Hub? Or white?

Re: Problems with Sky talk

Derec — Mon, 18 Aug 2025 17:00:01 GMT

Yes the handset is a standard one...cordless...also tried another phone which wasn't cordless

Re: Problems with Sky talk

Derec — Mon, 18 Aug 2025 17:01:27 GMT

We have full fibre

Re: Problems with Sky talk

Derec — Mon, 18 Aug 2025 17:08:18 GMT

Yes a separate ONT fixed to the wall by Openreach 2 years ago

Re: Problems with Sky talk

Mark39 — Mon, 18 Aug 2025 17:37:02 GMT

@Derec thanks for all the answers. You could try turning off both the ONT and your Max Hub for an hour, when it's convenient (overnight?) to see if that coaxes the phone service into life. If not, it's probably best to report it to Sky.

Re: Problems with Sky talk

Derec — Mon, 18 Aug 2025 19:48:50 GMT

Thanks will try switch off. Trouble is getting to speak with anyone in Sky, been trying this morning but going round in circles & getting nowhere

Re: Problems with Sky talk

Mark39 — Mon, 18 Aug 2025 20:02:25 GMT

@Derec if the restart doesn't sort it out, let us know and we'll guide you on ways you can contact Sky.

Re: Problems with Sky talk

Derec — Mon, 18 Aug 2025 20:23:00 GMT

Thanks very much....will do

Re: Problems with Sky talk

Derec — Tue, 19 Aug 2025 08:41:31 GMT

Switched ONT & Hub off over night but phone still not working this morning

Re: Problems with Sky talk

Mark39 — Tue, 19 Aug 2025 08:50:28 GMT

@Derec sorry it hasn't helped.

If you have the means, give Sky a call to report it - try not engaging with the bot. Stay silent and you should eventually be asked,if you want to speak to an adviser.

There are additional contact options here: https://helpforum.sky.com/t5/Account-Billing/Want-to-private-message-Sky/ba-p/4895295

Re: Problems with Sky talk

Derec — Tue, 19 Aug 2025 10:38:27 GMT

Thank you very much for your reply, I have now filled in the complaints form and uploaded the photos they requested.......hope we get sorted soon...very frustrating!

Re: Problems with Sky talk

Derec — Tue, 19 Aug 2025 12:13:21 GMT

Just spoken to a very helpful gentleman in Sky....problem solved....our phone not compatible so have just ordered a new one with voip connection. Thanks for your help, just hope teething troubles are over now.....

Re: Problems with Sky talk

Mark39 — Tue, 19 Aug 2025 12:26:27 GMT

@Derec regretfully I have to say, I don't think you've received the correct advice. A VOIP phone won't work with Sky's landline service. If you'd like to, feel free to post the make and model of the phone you've ordered and the one you've already got, so that we can take a look.

You might want to check that you can get your money back if the one you've ordered doesn't work.

Re: Problems with Sky talk

Derec — Tue, 19 Aug 2025 12:32:12 GMT

Just ordered from Argos Vec CS2001 cordless telephone. Our old one is a binatone cordless which we've had for quite a few years. It worked when we received an adapter from EE but Sky don't have adapters

Re: Problems with Sky talk

Mark39 — Tue, 19 Aug 2025 12:59:32 GMT

@Derec The VTech seems to be a standard DECT phone which should work fine with Sky's landline service. The Argos Q&A indicates that the base station has a standard BT plug to connect to your Sky Hub, which is what's needed, so hopefully it will be all ok.