topic Re: Phone rings but no connection when I pick it up in Talk

Phone rings but no connection when I pick it up

donut1 — Wed, 13 Aug 2025 09:57:30 GMT

Broadband working ok. For over a week phone rings but there is no connection when I pick up the receiver, sometimes it continues ringing even when I pick it up.

Re: Phone rings but no connection when I pick it up

Mark39 — Wed, 13 Aug 2025 10:13:32 GMT

Is your phone plugged into a wall socket? Does the socket have separate ports for telephone and broadband?

Re: Phone rings but no connection when I pick it up

donut1 — Wed, 13 Aug 2025 10:33:10 GMT

My phone is plugged into the black sky hub. The socket in which the hub is connected to has separate ports for telephone and broadband. It's been working fine for about 3 months.

Re: Phone rings but no connection when I pick it up

Mark39 — Wed, 13 Aug 2025 12:11:17 GMT

@donut1 try restarting your broadband Hub, by turning it off at the plug for 10 minutes. If that doesn't resolve it, it's best to report it to Sky.

You may be able to find the number to call, via the 'need more help' link towards the bottom of the page here: https://www.sky.com/help/home

Other contact options here: https://helpforum.sky.com/t5/Account-Billing/Want-to-private-message-Sky/ba-p/4895295