topic Re: No phone line in Talk

No phone line

Lady1957 — Tue, 12 Aug 2025 15:57:38 GMT

We recently swapped over to Sky Full Fibre 150 family have been ringing us on the landline and its not ringing at our end I tried phoning someone from it and it doesn't dial out either. The stupid AI can't help it goes round in circles. Being an OAP I don't know how I can get help. Anyone help me sort the problem please..

Re: No phone line

Mark39 — Tue, 12 Aug 2025 16:08:17 GMT

First things first, is your phone plugged into your broadband Hub? When was your fibre service activated? If you have a black broadband Hub, is,the 'Voice' light in the front panel illuminated? Green or amber?

Re: No phone line

Lady1957 — Tue, 12 Aug 2025 16:17:25 GMT

Hi Thank you for replying.

Sky connected everything for us, and no the phone is plugged in to a micro filter which has phone and hub on it. They activated the fibre service about 8th July. (should have been 15th but it was started before that) Yes we have a black hub and the voice light is green.

Re: No phone line

Mark39 — Tue, 12 Aug 2025 16:29:22 GMT

The green light indicates that your phone service should be working ok, but your phone must be plugged into your broadband Hub. There's a standard phone socket at the back,

It won't work from a wall socket like it used to.

The installation engineer should have known better sadly it's not the first time we've heard of them getting it wrong.

Re: No phone line

Lady1957 — Tue, 12 Aug 2025 16:32:46 GMT

Thank you so much for your help. All working fine now.

Re: No phone line

colinbowman — Wed, 29 Oct 2025 14:38:27 GMT

the tecnishin put a new cable into my computer my phone is still off